Devin Shelton
Arlington,USA
Summary
Results-oriented Operations Manager with over 10 years of experience in sales growth and operational efficiency. Skilled in project management, team leadership, and enhancing customer satisfaction. Adept at fostering strong client relationships and problem-solving to ensure timely project delivery.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Installed sales Manager/Account Manager
Builders First Source formally BMC
Grand Prairie, Texas
03.2013 - Current
- Cultivated client relationships to enhance customer satisfaction and loyalty.
- Oversaw customer accounts and addressed inquiries, ensuring timely and effective support.
- Researched and resolved customer complaints promptly to maintain service quality.
- Trained new staff on customer service protocols and company policies to maintain service consistency.
- Prepared monthly reports on customer service metrics, including response times and resolution rates.
- Created and maintained customer accounts by accurately entering data into systems.
- Performed administrative tasks, including filing paperwork and preparing invoices efficiently.
- Attended industry conferences as a company representative to enhance professional network.
Operations/Dispatch Manager
Builders First Source
Grand Prairie, Texas
01.2013 - Current
- Coordinated dispatch operations to ensure timely delivery of products.
- Dispatched drivers to meet daily delivery needs for company customers.
- Assigned, scheduled and supervised daily activities of personnel engaged in dispatching operations.
- Supervised team members in daily logistics and scheduling activities.
- Implemented process improvements that streamlined dispatch operations and reduced delays.
- Drafted standard operating procedures for dispatch operations and trained staff accordingly.
- Developed efficient routing plans for drivers based on customer orders.
- Utilized computer software programs to monitor vehicle locations, arrival times, delays.
- Created and presented detailed reports on daily operations to upper management, highlighting key trends and performance metrics.
- Resolved customer inquiries related to shipment status and delays.
- Analyzed dispatch workflows to identify areas for optimization and support decision-making.
- Collaborated with departments to synchronize dispatch activities, ensuring seamless operations and timely deliveries.
- Prepared monthly budget estimates for operational costs such as fuel expenses and labor costs.
- Streamlined distribution of incoming work orders to ensure timely handling by relevant teams. to ensure accurate distribution to departments and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Assessed daily workload to forecast manpower needs for dispatch operations. based on daily workload and company targets.
- Recruited and interviewed applicants to place candidates on right assignments.
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
- Prepared daily work and run schedules.
- Procured necessary parts for technicians and coordinated prompt delivery.
- Ensured that all safety regulations were followed by drivers during their routes.
- Arranged for repairs to restore service and schedules.
Education
GED -
Venture High School
Arlington, TXSkills
- Communication skills
- Project management
- Invoice processing
- Operational efficiency
- Team leadership
- Business forecasting
- Account management
- Sales leadership
- Profit management
- Cross-functional collaboration
- Recruitment and onboarding
- Empathy and patience
- Problem-solving
- Team collaboration
- Multitasking proficiency
- Organizational skills
- Attention to detail
- Adaptability to systems
- Software proficiency
- Microsoft Office Suite expertise
Awards
2024 Employee of the Year Award
Certification
AED/CPR
- Licensed Forklift Operator - 2026
Accomplishments
Employee of the Year 2025
Timeline
Installed sales Manager/Account Manager
Builders First Source formally BMC
03.2013 - Current
Operations/Dispatch Manager
Builders First Source
01.2013 - Current
GED -
Venture High School