Summary
Overview
Work History
Education
Skills
References
Timeline
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Devin Smith

Banking
Meadville,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Assistant Resource Center Manager

Southern Bank
Chillicothe, MO
02.2023 - Current
  • Manage daily operations of Resource Center/Call Center of around 1500-2000 calls per day
  • Answering calls and chats, in phone system Glia, to assist customers with all their financial needs such as account balances, debit card issues (Client Central/Fiserv), online banking (FXIM), Zelle, disputes, quote rates, adding services to their accounts such as overdraft, Reg E, etc
  • Write\Implement procedures for department
  • Manage Scheduling and Payroll approval for department
  • Onboarded new employees with training and new hire documentation.
  • Major part of merger from Citizens Bank and Trust Company to Southern Bank.

Assistant Retail Operations and Item Processing Manager/Operations Officer/BSA Clerk

Citizens Bank & Trust Company
Chillicothe, MO
09.2020 - 02.2023
  • Oversee daily operations for Retail Operations and Item processing.
  • Directly worked with BSA Officer and preformed many of duties such as CTR Submission, BSA/AML Alerts, Fraud Team, OFAC, 314a, DOEP-CTR Exemptions, Internal and External Audits, High Risk Customer Monitoring, MSB, Privately Owned ATMs, Reviewing SARs
  • Garnishments, Liens, Levy’s, and Subpoenas
  • Balanced General Ledger and Internal accounts
  • Internal and External bank wide audits
  • Support for front line with new account opening and revising, debit cards, ATMs, reviewing Reg CC Holds, reviewing mobile deposits, keying/processing teller work, scheduled Armored Car and ordered cash for each branch.
  • Project Lead for many programs/procedures implements to our Front Line.
  • Directly worked with upper management and vendors such as, ATM (NCR), Debit Cards (TransFund, IDP, Elliott Data), Teller (Jack Henry), Cash orders (Loomis), Fraud/BSA (Verafin) and many other vendors.
  • Major part in merger with Southern Bank in March 2023.

Retail Operations Support Specialist/BSA Clerk

Citizens Bank & Trust Company
Chillicothe, MO
08.2017 - 09.2020
  • Following banking regulations and worked closely with BSA Officer
  • Managed CTR records, BSA/AML Alerts, Fraud Team, OFAC, 314a, DOEP-CTR Exemption records
  • Internal and External bank wide audits
  • General ledger balancing
  • Internal account balancing
  • Review Reg CC Holds
  • Assist front line with new accounts and revising, teller work, debit cards, cash ordering and scheduling
  • Escheatment
  • Admin on many programs such as debit cards, fraud alerts, teller work, new accounts, etc.

Item Processing Specialist

Citizens Bank & Trust Company
Chillicothe, MO
10.2014 - 05.2015
  • Keying Incoming and Outgoing work for bank, Keying and processing work Front Line scanned, reviewed mobile deposits, reviewed ATM deposits, processed all work for bank each day.

Education

Diploma -

Meadville R-IV High School
Meadville, MO
05.2008 - 05.2008

Skills

BSA Clerkundefined

References

  • Brooke Ramsey, 660-707-3238, Coworker
  • Angela Lewis, 660-247-3978, Coworker/Boss
  • Kayla Doughty, 660-247-0372, Coworker

Timeline

Assistant Resource Center Manager

Southern Bank
02.2023 - Current

Assistant Retail Operations and Item Processing Manager/Operations Officer/BSA Clerk

Citizens Bank & Trust Company
09.2020 - 02.2023

Retail Operations Support Specialist/BSA Clerk

Citizens Bank & Trust Company
08.2017 - 09.2020

Item Processing Specialist

Citizens Bank & Trust Company
10.2014 - 05.2015

Diploma -

Meadville R-IV High School
05.2008 - 05.2008

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Devin SmithBanking