Devin Strootman
Tulsa,Oklahoma
Summary
Friendly Barista who has excellent people skills and a passion for coffee. Dedicated to creating personalized customer experiences while offering excellence in every cup. Strong knowledge of brewing and efficient under pressure in fast-paced settings
Overview
3
3
years of professional experience
Work History
Lead Barista
Starbucks
02.2019 - 11.2019
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
1st Shift Barista
Foolish Things Coffee
01.2018 - 01.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created new specialty drinks for seasonal menus
- Made various syrups used for coffees efficiently and accurately
Head Barista
Gloria Jeans Coffee
03.2017 - 12.2017
- Maintained regular and consistent attendance and punctuality.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
High School Diploma -
Union High School
Tulsa, OK05.2014
Skills
- Table Bussing
- Beverage Preparation
- Coffee Expertise
- Latte Art
- Exceptional Customer Service
- Cash Register Operation
- Team Player
- Resolving Complaints
- Performance Improvement
- Opening and Closing Coordination
- Ability to Adapt
Timeline
Lead Barista
Starbucks
02.2019 - 11.2019
1st Shift Barista
Foolish Things Coffee
01.2018 - 01.2019
Head Barista
Gloria Jeans Coffee
03.2017 - 12.2017
High School Diploma -
Union High School