Devin Sullivan
Lowell,MA
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Flexible hard worker ready to learn and contribute to team success.
Overview
13
13
years of professional experience
Work History
Service Manager
UDR
Waltham, Massachusetts
08.2022 - Current
- Managed daily operations of residential property services and resident relations.
- Coordinated maintenance requests and ensured timely resolution for residents.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Facilitated communication between residents and management to address concerns effectively.
Maintenance Technician
UDR
Woburn, Massachusetts
09.2019 - 04.2021
- Responded promptly to maintenance requests from residents and staff.
- Collaborated with vendors for repairs and service needs in the property.
- Maintained inventory of supplies and tools for timely repairs.
- Conducted regular safety inspections to identify potential hazards in facilities.
- Inspected plumbing and electrical systems for safety and compliance issues.
- Performed routine maintenance on HVAC systems to ensure optimal performance.
- Operated hand and power tools to complete repairs.
- Responded promptly to emergency breakdowns at any time during shift hours.
Swimming Pool Installer
Holmes Pools
Wilmington, Massachusetts
04.2013 - 11.2018
- Installed various types of swimming pools following company guidelines and safety standards.
- Operated heavy machinery for excavation and site preparation for pool installation.
- Ensured proper alignment and leveling of pool structures during installation process.
- Transported materials to job sites using company vehicles.
- Constructed concrete forms for pouring pool decks and patios using power tools such as drills, saws and sanders.
- Installed vinyl liners, skimmers, pumps, filters and other related equipment.
Education
GED -
Shawsheen Valley Vocational High School
Billerica, MA06-2008
Skills
- Property management
- Maintenance coordination
- Compliance inspections
- Vendor management
- Resident relations
- Customer relationship management
- Time management
- Budget control
- Workplace safety
Timeline
Service Manager
UDR
08.2022 - Current
Maintenance Technician
UDR
09.2019 - 04.2021
Swimming Pool Installer
Holmes Pools
04.2013 - 11.2018
GED -
Shawsheen Valley Vocational High School