Roman Cruz
Thornton,CO
Summary
Results-driven Service Manager with expertise in property management and staff training. Proven ability to enhance tenant satisfaction through effective communication and conflict resolution.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Service Manager
Mission Rock Residential
Brighton, Colorado
02.2018 - Current
- Managed daily operations of residential properties to ensure tenant satisfaction.
- Trained and supervised staff to maintain high service standards across all locations.
- Coordinated maintenance requests and ensured timely resolution for residents.
- Facilitated regular inspections of properties to uphold safety and cleanliness standards.
- Cultivated positive relationships with vendors and contractors for property services.
- Addressed tenant concerns promptly to foster a supportive living environment.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
- Ensured compliance with applicable laws and regulations related to services provided.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Education
Brighton High School
Brighton, CO06-1990
Skills
- Property management
- Customer relationship management
- Staff training
- Operations oversight
- Performance improvement
- Vendor negotiation
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Dependable and responsible
- Team building
- Calm under pressure
- Multitasking
- Supervision and leadership
- Project planning
- Friendly, positive attitude
- Excellent communication
- Teamwork and collaboration
Certification
HVAC type 1 and 2 certified
Timeline
Service Manager
Mission Rock Residential
02.2018 - Current
Brighton High School