Devin Thomas
Mandeville,United States
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Branch Manager
Reliant Mortgage
05.2021 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Examined customer loan applications for loan approvals and denials.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Mortgage Loan Officer
Northshore Lending Group
04.2020 - 05.2021
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Financial Analyst
Entergy Nuclear
10.2017 - 04.2022
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Performed complex financial and budget analyses to determine requirements and justify requested funding.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Developed and implemented financial models to analyze complex information and assess health of organization.
- Analyzed and processed project specifics before capital deployments.
- Collaborated to develop and maintain targeted profit plans to sustain growth.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
Education
High School Diploma -
Chalmette High School
Chalmette, LA05.2013
Skills
- Federal Regulations
- Multitasking Abilities
- Financial Statements
- Financial Management and Reporting
- Business Development Assistance
- Sales and Marketing
- Project Management
- Complex Problem-Solving
Timeline
Branch Manager
Reliant Mortgage
05.2021 - Current
Mortgage Loan Officer
Northshore Lending Group
04.2020 - 05.2021
Financial Analyst
Entergy Nuclear
10.2017 - 04.2022
High School Diploma -
Chalmette High School
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