Delvin Thomas
Little Rock,AR
Summary
Recent criminal justice gradurate with experience in the field . possessing strong managment and administrative abilities . Noted for exceptional problem solving and communication skills. Seeking to jumpstart new careeer with reputable orgaization . And leadership and managment skills.
Overview
11
11
years of professional experience
Work History
Store Manager
Kroger
Little Rock, Arkansas
02.2013 - Current
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Recruited, trained and supervised new employees.
- Assessed operational efficiency of the store's departments.
Detention Officer
Pulaski County Sheriff's Office
Little Rock, AR
10.2021 - 12.2022
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Transported and escorted inmates to hospitals, court and other institutions.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Attended court hearings related to inmates under supervision when requested by supervisors.
- Instructed inmates in various educational programs developed for rehabilitation purposes.
Education
Bachelor of Arts - Criminal Justice
Arkansas Baptist College
Little Rock, AR05-2018
Bachelor of Arts - Associate of Arts
Arkansas
Little Rock, AR12-2015
Skills
- Promotional planning
- Retail Inventory Management
- Report Generation
- Competitor Monitoring
- Shift Scheduling
- Employee Training
- Customer Service Management
- Loss Prevention
- Risk Management
- Partnership Building
- Team Development
- Loss Prevention Procedures
- Flexible Schedule
- Training and mentoring
- Team Leadership
- Leadership Development
- Customer Service
Timeline
Detention Officer
Pulaski County Sheriff's Office
10.2021 - 12.2022
Store Manager
Kroger
02.2013 - Current
Bachelor of Arts - Criminal Justice
Arkansas Baptist College
Bachelor of Arts - Associate of Arts
Arkansas