Devin Thorpe
Riverdale,IL
Summary
Detail-oriented clerical and administrative professional with 6+ years of experience supporting office operations, maintaining records, processing correspondence, and performing accurate data entry. Strong background in confidentiality, compliance, file management, and professional public interaction with dependable attendance and strong communication skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Guest Receptionist
St. Vincent Hospital
Green Bay, WI
02.2021 - Current
- Coordinated front desk operations, managing telephone coverage, visitor check-ins, and information routing to ensure smooth guest experiences
- Maintained visitor and patient records, ensuring compliance with HIPAA guidelines to protect sensitive information
- Prepared, updated, and secured records while providing professional support to staff and visitors
- Answered incoming calls and efficiently routed inquiries to appropriate hospital departments, enhancing communication flow
Customer Advocate / Pre-Registration
Blue Cross Blue Shield
Chicago, IL
01.2019 - 04.2021
- Registered patients and verified demographic and insurance information, ensuring compliance with HIPAA regulations
- Managed 75–100 daily calls, documenting detailed case notes to ensure accurate follow-up and resolution
- Maintained electronic records for claims, billing, and insurance documentation to support efficient processing
Money Center Customer Clerk
Walmart
Homewood, IL
11.2017 - 04.2021
- Processed financial transactions accurately, ensuring compliance and reliability of records
- Balanced cash drawers daily and resolved discrepancies through careful review
- Supported audits and compliance through organized recordkeeping
- Documented customer requests, payments, and financial correspondence to enhance service and support
Education
High School Diploma / GED -
Thornton Township
Harve, ILSkills
- Clerical Support, Data Entry, Records Management, Filing Systems, Correspondence Processing, Document Preparation, Confidential Information Handling, Office Equipment, Microsoft Office, Customer Interaction, Organization, Time Management, Regulatory Compliance
Personal Information
Title: Administrative Services & Customer Relations Specialist
Certification
Certifications, Certified Revenue Cycle Representative, Customer Service Certification
Timeline
Guest Receptionist
St. Vincent Hospital
02.2021 - Current
Customer Advocate / Pre-Registration
Blue Cross Blue Shield
01.2019 - 04.2021
Money Center Customer Clerk
Walmart
11.2017 - 04.2021
High School Diploma / GED -
Thornton Township