Devin Williamson
Blacklick,OH
Summary
Talented manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
13
13
years of professional experience
Work History
Social Enterprise Manger (Local)
Center For Employment Opportunities
Columbus, OH
01.2025 - Current
- Led team in implementing job readiness programs for diverse populations.
- Developed and refined operational procedures to enhance service delivery efficiency.
- Mentored staff on best practices for client engagement and support services.
- Collaborated with community partners to expand employment opportunities for clients.
- Analyzed program outcomes to identify areas for improvement and strategic growth.
- Oversaw budgeting processes, ensuring alignment with organizational goals and resource allocation.
- Evaluated performance metrics to drive continuous improvement initiatives across programs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Program Service Associate
Center For Employment Opportunities
Columbus, OH
02.2022 - 01.2025
- Delivered exceptional customer service to enhance client satisfaction and engagement.
- Assisted clients in navigating employment services and resources effectively.
- Streamlined intake processes, improving efficiency in client onboarding procedures.
- Collaborated with team members to develop training materials for new hires.
- Monitored client progress, providing ongoing support and guidance throughout job placement process.
- Implemented feedback mechanisms to improve service delivery and client outcomes.
- Trained staff on best practices for client interaction and resource utilization.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Led team meetings to discuss strategies for enhancing program effectiveness and participant success rates.
Site Supervisor
Center for Employment Opportunities (CEO)
Columbus, OH
06.2020 - 02.2022
- Oversees 5-10 program participants on a transitional work crew within CEO’s guidelines for training, supervision, safety, and “principles of success”.
- The Site Supervisor ensures that a minimum standard of work is achieved and creates an environment that supports participants’ vocational development.
- Monitors working conditions for hazards, referring routinely to the health and safety manual.
- Assigns crew members to specific job duties, setting reasonable goals for their completion.
- Manages site administration of daily payroll and scheduling.
- Maintains a daily log that notes work location, tasks, production, and unusual circumstances as they arise.
Maintenance Generalist
Wallick Communities
11.2016 - 06.2020
- General Labor, Grounds-Keeping, and residential maintenance.
- Responds and completes assigned work orders using Yardi PMS via company-issued Apple iPhone smartphone.
- Conduct routine inspections of premises and pest control.
- Overseeing contractors when professional repairs are necessary.
- Consistently lift and move objects up to 75 pounds; stand, kneel, bend, and climb to complete projects; work outdoors; walk or stand for long periods.
- Solid customer service and integrity.
Retention Representative
Lindsay Honda
01.2015 - 09.2015
- Helped customers complete purchases.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate, and customer-oriented service.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Lead Carpet Cleaning Technician
Rite Rug
02.2013 - 04.2015
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Cared for company vehicles and equipment.
- Maintained accurate, up-to-date customer records.
- Clean and maintain carpet and floors for businesses.
- Perform pre-cleaning inspections, apply treatments, and remove stains by hand or using mechanical cleaning tools.
Education
High School Diploma -
Patterson Career Center
Dayton, OH05-2008
Skills
- Customer-oriented
- Customer Service
- Exceptional time management skills
- Team Management
- Extremely organized
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
Timeline
Social Enterprise Manger (Local)
Center For Employment Opportunities
01.2025 - Current
Program Service Associate
Center For Employment Opportunities
02.2022 - 01.2025
Site Supervisor
Center for Employment Opportunities (CEO)
06.2020 - 02.2022
Maintenance Generalist
Wallick Communities
11.2016 - 06.2020
Retention Representative
Lindsay Honda
01.2015 - 09.2015
Lead Carpet Cleaning Technician
Rite Rug
02.2013 - 04.2015
High School Diploma -
Patterson Career Center