Devin Wortman
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills.
Overview
4
4
years of professional experience
Work History
Information Systems Technician
US Navy, USS ESSEX
01.2020 - Current
- Handled initial troubleshooting and escalation of service requests.
- Trained users on how to properly operate equipment and software programs.
- Used ticketing systems to manage and process support actions and requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
High School Diploma -
Polk State Gateway To College High School
Lakeland, FL07.2018
Skills
- Systems Administration
- Software Management
- Networking Issues
- Software Updates
- Troubleshooting
- Hardware and Software Maintenance
- Server Management
- Information Security
- SOP Writing
- Quick Learner
Accomplishments
- Achieved Navy and Marine Corps Achievement Medal for exemplary service in performance of Information System duties while on board USS ESSEX.
Timeline
Information Systems Technician
US Navy, USS ESSEX
01.2020 - Current
High School Diploma -
Polk State Gateway To College High School
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