Dynamic Information Systems Technician with a proven track record while serving in the US Navy, specializing in networking issues and delivering exceptional customer service. As an expert in software management and troubleshooting, significantly enhanced system functionality and user satisfaction, have achieved a 99% success rate across naval messaging and networking for both unclassified and classified voice communications. Am skilled in both technical resolutions and end-user training, excel in fast-paced environments, and work well with a team, ensuring optimal security and performance.
Hi, I’m
Riley Sellers
Lexington,South Carolina
Summary
Overview
4
years of professional experience
1
Certification
Work History
US Navy
Information Systems Technician
09.2020 - 07.2024
Job overview
- Installed, modified, and repaired software and hardware to resolve 163 technical issues.
- Configured hardware and granted system permissions to new employees.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Performed tests of functionality, security, and performance of different 147 workstations and devices.
- Implemented security policies and distributed updates to 254 end users.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Opendoor
Customer Advocate
02.2020 - 04.2020
Job overview
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Developed comprehensive training materials and conducted training sessions for customer service agents.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Tracked customer service cases and updated service software with customer information.
Education
American Military UniversityWest Virginia
Bachelor of Science from Information Technology Management in Cybersecurity
12.2025
University Overview
- 3.8 GPA
Skills
- Networking issues
- Software Updates
- Software Management
- Systems administration
- Equipment Maintenance
- System Administration
- Network configuration
- Information Security
- Troubleshooting
- End-User Training
- Server Management
- VoIP Systems
Accomplishments
Accomplishments
- Collaborated with team of 4 in the development of 16 Standard Operating Procedures (SOP) for a SWAN network.
- Used Microsoft Excel to develop 9 inventory tracking spreadsheets for both classified and unclassified equipment items, naval messages, and personnel accountability .
- Documented and resolved a mass Samsung Printer outage onboard a Naval ship which led to the reconfiguration of port accessibility, tracking of and completing the disposal of 3 printers, and creating a new SOP for the project.
- Supervised team of 6 staff members in both Naval Messaging and Networking while onboard a Naval Ship.
Certification
- Certified CompTIA Security+ - August 2023
Availability
See my work availability
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Available
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Timeline
Information Systems Technician
US Navy
09.2020 - 07.2024
Customer Advocate
Opendoor
02.2020 - 04.2020
American Military University
Bachelor of Science from Information Technology Management in Cybersecurity
- Certified CompTIA Security+ - August 2023
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