Job Search Status
Open to workDesired start date: Flexible
Open To Work
Devin Wozny
Nashville,TN
Work Preference
Summary
Strategic Training and Development Leader with over 10 years of experience in executing learning initiatives and onboarding programs in retail and consumer electronics. Spearheaded training strategies across 65 markets, enhancing certification performance to over 95% and achieving 100% training completion. Skilled in virtual and in-person training, stakeholder reporting, and cross-functional collaboration, with a focus on optimizing team performance and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dedicated Training Manager – Roku Contract
Premium Retail Services
01.2019 - Current
- Lead training strategy and development for a remote field organization spanning 60 U.S. markets and 5 Canada markets, supporting execution across 1,478 unique store locations monthly.
- Designed and implemented a structured 90-day onboarding program that developed new hires from beginner level to field-ready experts through guided coursework, providing structure, live workshops, and ongoing coaching.
- Trained and supported 40–50 field reps annually and onboarded 60+ seasonal holiday hires to prepare teams for peak sales periods and product priorities, contributing to an increase in sales and productivity.
- Reduced turnover from 60%+ to approximately 20% over the last two years by strengthening onboarding, training consistency, coaching support, and performance accountability.
- Increased average certification scores from 60% to 95%+ by improving learning materials, training reinforcement, and follow-up expectations, leading to enhanced team performance and effectiveness.
- Drove 100% training completion through stronger LMS tracking, performance accountability, and consistent follow-through with field teams.
- Improved compliance performance to 90% on time and 100% completion, stepping into an area outside standard role scope to strengthen overall team execution.
- Developed weekly LMS-based learning content, update videos, certifications, one-page guides, product comparison charts, sell sheets, and sales support materials to improve readiness and in-store effectiveness.
- Trained reps and managers on SaaS tools and software platforms, including Monday.com and LMS systems, supporting workflow adoption, process consistency, and day-to-day execution.
- Guided field leads in content creation best practices, strengthening the quality, consistency, and usability of training materials and digital resources.
- Built a new hire curriculum consisting of 10 structured onboarding courses plus 2–3 monthly follow-up modules tied to launches, business needs, and field priorities.
- Delivered live training through monthly team calls, rotating workshop sessions, bootcamp programs, regional trainings, national in-person meetings, and large-scale retail events.
- Led or supported annual bootcamps, all-team trainings, regional learning sessions, and national training events for field teams and leadership audiences.
- Partnered weekly with senior leaders and Roku client stakeholders to align training priorities, communicate field needs, resolve challenges, and support successful execution across multiple business groups.
- Built strong client relationships through regular communication, proactive problem-solving, and consistent delivery of training, readiness, and field support.
- Exported, analyzed, and presented training performance data to leadership and stakeholders, delivering insights on completion, certification results, contests, and program effectiveness.
West Coast Team Lead – Roku Division
Premium Retail Services
01.2015 - 01.2019
- Led, coached, and developed a remote field team across the West Coast, strengthening team performance, accountability, and client execution.
- Enhanced brand awareness and market share through targeted coaching and relationship management, resulting in improved field performance and retail execution.
- Managed recruiting, mentoring, and onboarding for field employees while providing daily support in fast-paced retail environment to enhance team readiness.
- Served as liaison between field teams and leadership, clearly communicating priorities, deliverables, and expectations.
- Fostered culture of communication, support, and continuous improvement through consistent feedback and hands-on leadership.
- Provided primary resources for team members' success in client service and field readiness.
Field and Sales Representative – Roku
Premium Retail Services
Orange County / Inland Empire
02.2015 - 01.2017
- Cultivated relationships with retail associates, store leadership, and client partners to drive collaboration and improve sales outcomes.
- Conducted in-store product training for retail sales associates, increasing product knowledge and sales confidence.
- Maintained a consistent store visit schedule and documented activity within assigned systems.
- Monitored displays, demo functionality, and planogram compliance to ensure adherence to brand standards.
- Participated in product training sessions and supported store-level meetings and presentations.
Sales Manager
Staples
Norco, USA
10.2013 - 02.2015
- Led and coached associates in consultative selling, improving customer experience and operational execution.
- Created customer-focused environment centered on solution selling, addressing diverse customer needs.
- Reinforced sales behaviors and service standards, driving business performance and supporting team development.
- Supported day-to-day operations, team accountability, and overall store performance in a high-volume retail setting.
- Championed company values through targeted coaching and effective communication, strengthening team cohesion.
Education
High school or equivalent - Information Technology
Norco High School
RiversideRiverside
Some College (No Degree) - Information Technology
Riverside College
RiversideSkills
Training & Development
Learning & Development Strategy
Sales Enablement
Onboarding & New Hire Readiness
Facilitation & Presentation
E-Learning Development
Learning Management Systems (LMS)
Software & SaaS Platform Training
Software Adoption & Enablement
Training Reporting & Analytics
Performance Tracking
Team Leadership & Coaching
Performance Management
Cross-Functional Collaboration
Retail Operations
Field Execution
Client Relationship Management
Client Communication
Customer Experience Support
Needs Analysis
Instructional Support
Communication & Stakeholder Alignment
Content Development
Professional Highlights
- Reduced team turnover from 60%+ to approximately 20% through stronger onboarding, coaching, and training support.
- Improved average certification scores from 60% to 95%+ through more effective learning design, reinforcement, and accountability.
- Increased training completion to 100% through structured LMS tracking and clearer performance expectations.
- Improved compliance performance to 90% on time and 100% completion by taking ownership of a challenge outside core role responsibilities.
- Led training support across 60 U.S. markets and 5 Canada markets, influencing execution across 1,478 unique store locations monthly.
- Designed and implemented a structured 90-day onboarding program that developed new hires from beginner level to field-ready experts.
- Trained and supported 40–50 field reps annually while preparing 60+ seasonal holiday hires for peak sales periods.
- Delivered live training at major retail events serving 300–500 Best Buy employees.
- Produced recurring training reports and performance analytics for field leaders and stakeholders, translating data into actionable insights and program recommendations.
Certification
- Strategic Leadership and Management Specialization
- Monday.com Work Management Core Certification
Tools And Technology
- Articulate Suite
- Learning Management Systems (LMS)
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Teams
- Microsoft Word
- Jotform
- Halight.io
- TalentLMS
- Discord
- Canva
- Zoom
- Monday.com
- Adobe Creative Suite
Timeline
Dedicated Training Manager – Roku Contract
Premium Retail Services
01.2019 - Current
Field and Sales Representative – Roku
Premium Retail Services
02.2015 - 01.2017
West Coast Team Lead – Roku Division
Premium Retail Services
01.2015 - 01.2019
Sales Manager
Staples
10.2013 - 02.2015
High school or equivalent - Information Technology
Norco High School
Some College (No Degree) - Information Technology
Riverside College