DEVINA BROOKS
Auburn,WA
Summary
Detail-oriented Bookkeeper experienced in delivering exceptional customer service and maintaining accurate financial records. Achieved operational efficiency through effective problem-solving, strong communication, and meticulous attention to detail. Focused on enhancing client relations and optimizing logistical processes while ensuring timely deliveries and accurate financial reporting.
Overview
3
3
years of post-secondary education
24
24
years of professional experience
Work History
Patient Account Specialist
DaVita
Federal Way, Washington
03.2021 - Current
- Processed payments, adjustments, and account updates for dialysis patients.
- Resolved billing questions with patients, guarantors, and care teams.
- Verified insurance coverage and coordinated claim follow-up with payers.
- Reviewed patient accounts using DaVita billing systems and insurance records.
- Applied collections guidelines to past-due patient balances.
- Investigated account discrepancies and corrected billing errors.
- Documented account activity in DaVita patient records and billing systems.
- Communicated payment options and financial policies to patients.
- Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
Picker/Packer/Shipper
Firstech
Kent, WA
03.2019 - 01.2021
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Marked and labeled containers with accurate shipping information, ensuring timely deliveries.
- Accurately keyed data for packages into the computer system using handheld scanners, averaging hundreds of packages per shift.
- Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards and protect both customer and company interests.
- Operated hand trucks and pallet jacks in the warehouse to efficiently transport materials between storage areas.
- Reviewed packing slips and documentation to ensure correct item boxing for efficient shipment processing.
- Guided new employees through training sessions on warehouse procedures. on daily warehouse procedures, facilitating quicker acclimation and adherence to operational standards.
Document Technician
ExamWorks
Renton, WA
09.2017 - 03.2019
- Printed medical records for doctors, ensuring timely access to patient information, Filed medical records and shipped them according to deadlines. Coordinated patient appointment schedules to facilitate timely care, Organized patient charts to enhance readability and support effective clinical decision-making, Scanning in paperwork after the patient has been seen to ensure everything that's needed is there.
- Processed medical records for ExamWorks by compiling case files and organizing review packets to ensure accuracy.
- Scanned documents into secure electronic record systems to ensure proper digital storage and easy retrieval.
- Organized charts and reports for efficient access during audits.
Customer Service Representative Hanger Prosthetics and Orthotics
Hanger, Inc.
Seattle, WA
02.2016 - 08.2017
- Provided inpatient orthotic and prosthetic services and implemented appropriate L codes.
- Scheduled patient appointments for Hanger orthotic and prosthetic clinic, while coordinating with staff and patients.
- Checked patient insurance coverage and benefits for various service requests, ensuring eligibility and accuracy.
- Managed inbound calls, directing patient inquiries and concerns to appropriate clinical staff for resolution.
Customer Service Representative Byram HealthCare
Byram Healthcare
Redmond, WA
07.2015 - 02.2016
- Reviewed medical records for accuracy and completion. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Prepared prescription refill requests on behalf of the physician. Accurately Entered procedure codes, diagnosis codes and patient information into billing software. Liaised between the business department, billers, and third-party payers to resolve billing and reimbursement discrepancies.
- Responded to patient inquiries by answering phone calls promptly, regarding durable medical equipment and home health care supplies.
- Verified insurance eligibility for patients before processing orders. for processing orders. and eligibility for medical supply orders.
- Provided assistance for account-related questions through customer service platforms. using customer service systems. using Byram Healthcare customer service systems.
Picker/Packer
Amazon Fulfillment Associates
Bellevue, WA
04.2013 - 06.2015
- Picked customer orders in Amazon fulfillment center using handheld scanners.
- Collected customer orders efficiently in a fast-paced environment using handheld scanners.
- Ensured safe packing of items to prevent damage during transit, adhering to company guidelines. for shipment following Amazon packing standards.
- Verified product codes for accuracy before packing items. and order labels for accuracy before packing items. and order labels before packing.
Bookkeeper
Fred Meyer
Auburn, WA
12.2008 - 03.2013
- Managed accounts payable (A/P) and accounts receivable (A/R) as the lead bookkeeper for the country's largest supermarket chain. Maintained accounts receivable documentation electronically and on paper. Matched invoices to receipts, ensuring accuracy of pricing. Completed deposits and posted cash to accounts. Processed month-end financial reports. Handled cash deposits using proper accounting procedures and documentation. Entered weekly sales and customer count sheets for management review. Reconciled bank and credit card accounts annually. Processed electronic deposits, journal entries, online transfers, and payments. Resolved disputes effectively.
- Reconciled daily cash office balances for Fred Meyer store accounting records.
- Processed invoices and matched purchase orders for vendor payments.
- Examined sales reports for accuracy and compliance before submission. to confirm data integrity before submission and corrected general ledger entries.
Cashier
Fred Meyer
Auburn, WA
10.2002 - 12.2008
- Responsibilities Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Collaborated with team members to deliver exceptional service to customers. Maintained friendly and professional customer interactions.
- Ensured accurate acceptance of cash, credit, debit, and EBT payments to maintain compliance with store policies.
- Processed customer purchases at Fred Meyer registers using point-of-sale systems.
- Utilized point-of-sale systems to scan groceries, general merchandise, and produce accurately.
Education
High school or equivalent -
Renton High School
Renton, WA 08.1998 - 01.2002
Some College (No Degree) - Accounting And Finance
Post University
Waterbury, CTSkills
- Patient billing
- Insurance verification
- Claims follow-up
- Billing systems
- Payment posting
- Account reconciliation
- Data Management
- Microsoft Office expertise
- Detail orientation
- Adaptability
- PROBLEM-SOLVER
- Patient Communication
ADDITIONAL INFORMATION
Skills- Dedicated Bookkeeper with extensive experience in payroll, accounts payable, accounts receivable, data entry, and office administration. Accurate and organized with strong problem-solving skills, extraordinary attention to detail, and willingness to go above and beyond the job description. Experienced in the development and training of personnel. Fast learner with proven adaptability to new technologies and applications. Areas of excellence include: -Bank Statements - Expense Reports -General Ledger-Financial Reconciliation -Regulatory Compliance -Financial Reporting -Deposit Processing -Accounts receivable- Budgeting proficiency, strong presentation skills, knowledge of Medicare and Medicaid statuses and regulations
Timeline
Patient Account Specialist
DaVita
03.2021 - Current
Picker/Packer/Shipper
Firstech
03.2019 - 01.2021
Document Technician
ExamWorks
09.2017 - 03.2019
Customer Service Representative Hanger Prosthetics and Orthotics
Hanger, Inc.
02.2016 - 08.2017
Customer Service Representative Byram HealthCare
Byram Healthcare
07.2015 - 02.2016
Picker/Packer
Amazon Fulfillment Associates
04.2013 - 06.2015
Bookkeeper
Fred Meyer
12.2008 - 03.2013
Cashier
Fred Meyer
10.2002 - 12.2008
High school or equivalent -
Renton High School
08.1998 - 01.2002
Some College (No Degree) - Accounting And Finance
Post University