Devina Kelehar
Statesboro,GA
Summary
Dynamic professional with experience at Dunkin' Donuts, excelling in effective communication and complaint resolution. Proven ability to enhance team collaboration and deliver exceptional customer service. Skilled in patient care and problem-solving, consistently achieving operational goals while ensuring compliance with health regulations. Committed to fostering a positive environment for both customers and team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin' Donuts
Statesboro, GA
11.2024 - Current
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Adhered to all health code regulations while preparing food items for customers.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Resolved customer complaints promptly and professionally.
General Dentist Family Practice Shadow
Aspen Dental
Valdosta , GA
05.2023 - 12.2024
- Attended lectures and seminars to gain knowledge of medical practices and procedures.
- Participated in team meetings with physicians and other healthcare personnel to discuss patient cases.
- Shadowed medical staff during rounds to observe diagnostic techniques and treatments used for patients.
- Communicated effectively with patients in order to provide comfort during their visit.
Crew Trainer
McDonald's
Valdosta, GA
03.2023 - 01.2024
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Provided constructive feedback and one-on-one coaching to employees.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service by helping customers locate items they were looking for.
- Complied with all health and safety regulations while performing job duties.
Education
Nursing
Georgia Southern University
Statesboro, GA05-2027
Lowndes High School
Valdosta, GASkills
- Patient care
- Team collaboration
- Effective communication
- Complaint resolution
- Strong verbal and written communication
- Customer service
- Problem-solving
Certification
- Basic Life Support (BLS) Certification
- Servsafe Certification
Timeline
Shift Leader
Dunkin' Donuts
11.2024 - Current
General Dentist Family Practice Shadow
Aspen Dental
05.2023 - 12.2024
Crew Trainer
McDonald's
03.2023 - 01.2024
Nursing
Georgia Southern University
Lowndes High School