Devinn Trimble
Smyrna,DE
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Very detail oriented.
Overview
9
9
years of professional experience
Work History
Customer Service Representative and Order Processor
Lantex USA LLC
04.2019 - Current
- Admin Assistant
- Handles customers concerns or question through email
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Process orders on a daily basis from different companies
- Send reports daily
- Answer the phones as needed
- Keep customers up to date with tracking information and invoices
- Use of different Vendor Portals to provide customers with up to date order information
- Some use in QuickBooks, entering Sales Orders and Invoices
- Receiving payments in QuickBooks
- (AR/AP)
Marketing Assistant
Canine Trade Group
09.2018 - 12.2018
- Managed incoming information queries from consumers and media outlets alike
- Answered Multiple phone lines
- Scheduling Coordinator
Administrative Assistant
RATH, Inc
01.2018 - 08.2018
- Assisted the accounting department with daily AP/AR duties
- SAP, Filing, and assisted with monthly reconciliations
- Multitasked while assisting the Executive Assistant with administrative duties as needed
- Greeted and assisted incoming visitors, customers, and vendors
- Created and maintained filing system
- Assisted HR department with the hiring processes by creating employee files, distributing, and maintaining company wide information and documents
Waitress
Nino's Pizza
09.2016 - 05.2017
- Assisted guests with making menu choices
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Delivered exceptional service by greeting and serving customers in a timely and friendly manner
Education
High school or equivalent -
North East High School
01.2016
Skills
- Customer Support Specialist
- Proficient in QuickBooks
- Proficient in Prioritizing Tasks
- Excel
- Outlook
- Powerpoint
- Microsoft word
- Word
- Detail oriented
- Excellent communication skills
- Fast learner
- Multi-line Phone Systems
- Order Entry
Timeline
Customer Service Representative and Order Processor
Lantex USA LLC
04.2019 - Current
Marketing Assistant
Canine Trade Group
09.2018 - 12.2018
Administrative Assistant
RATH, Inc
01.2018 - 08.2018
Waitress
Nino's Pizza
09.2016 - 05.2017
High school or equivalent -
North East High School
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