DEVITA BASDEO
Scarsdale
Summary
Professional in healthcare administration field, equipped with extensive experience in surgical scheduling. Proven ability to streamline scheduling processes and enhance operational efficiency within fast-paced medical settings. Recognized for collaborative teamwork and adaptability to changing priorities, ensuring optimal patient care and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Secretary/Surgical Coordinator
Montefiore Medical Center - Montefiore Medical Group
03.2023 - Current
- Scheduled appointments and conducted follow-up calls to patients.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
Customer Relations Manager & Warranty Administrator
Mercedes-Benz Of White Plains
08.2018 - 03.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction
- Managed customer relations on an ongoing basis to maximize customer retention
- Performed duties and provided service in accordance with established operating procedures and company policies
- Established performance and service goals and held associates accountable for individual performance
- Qualified potential customers, identified needs and troubleshot and solved customer issues to foster best customer service experience
Waitress
Darden Restaurants
02.2008 - 08.2018
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
Education
Bachelor of Science - Business
Reading College
Reading, PAHigh School Diploma -
Christopher Columbus High School
The Bronx, NYSkills
- Scheduling and calendar management
- Excellent written and verbal communication
- Highly motivated and self-sufficient
- Teamwork oriented
- HIPAA compliance
- Epic certification
- Appointment scheduling
Certification
- COVID-19 Contact Tracing, 01/2021
- New York EMS, 01/2017
Timeline
Secretary/Surgical Coordinator
Montefiore Medical Center - Montefiore Medical Group
03.2023 - Current
Customer Relations Manager & Warranty Administrator
Mercedes-Benz Of White Plains
08.2018 - 03.2023
Waitress
Darden Restaurants
02.2008 - 08.2018
High School Diploma -
Christopher Columbus High School
Bachelor of Science - Business
Reading College
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