Milagros Matos
Yonkers,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Senior Clerk/Referrals Coordinator
Montefiore Medical Center - Montefiore Medical Group
Bronx, NY
01.2020 - Current
- Collects co-pays post charges and schedules follow up appointments
- Provides the highest level of customer service to all visitors, patients and guests
- Performs diversified and complex clerical duties
- Prioritizes assignments and organizes functions to ensure effective clerical procedures
- Insurance Authorization via workqueue
- Medication prior authorization
- Schedule radiology appointments
Senior Pharmacy Technician/Manager
Metcare Rx Pharm. Serv./ HMB Pharm. Inc.
Bronx, NY
04.2004 - 12.2019
- Work under supervision of pharmacist
- Assisting in dispensing of prescription medications as well as OTC drugs
- Collecting third party Ins. Information
- Called Insurance Company to obtain prior authorizations
- Generate Pharmacy monthly sales
- Purchase pharmaceutical and non-pharmaceutical merchandise
- Knowledgeable in pharmacy systems such as: Opus, HBS, QS1, and Micro- Merchant
Retention Specialist/ Telemarketer
TIME WARNER COMMUNICATIONS
Chatsworth, CA
02.2000 - 03.2002
- Retained customers from canceling or downgrading their cable services
- Called cable customers and offered special promotions
- Called customers whose account was past due and collected past due money
- Trained new employees on New Data Entry program
Education
G.E.D.
12.2003
Skills
- Multi-Line Phone Proficiency
- Referral Verification
- Epic knowledge
- MS word, excel
- Bi-lingual spanish (speaking, writing and reading)
Timeline
Senior Clerk/Referrals Coordinator
Montefiore Medical Center - Montefiore Medical Group
01.2020 - Current
Senior Pharmacy Technician/Manager
Metcare Rx Pharm. Serv./ HMB Pharm. Inc.
04.2004 - 12.2019
Retention Specialist/ Telemarketer
TIME WARNER COMMUNICATIONS
02.2000 - 03.2002
G.E.D.
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