Nicole Lara
Chico,CA
Summary
Dynamic Referrals Coordinator at Chico Eye Center with expertise in patient scheduling and insurance verification. Ability to collaborate and communicate with a wide range of medical staff across multiple disciplines, to accomplish goals to ensure medical care to patients is met. Proven ability to enhance patient satisfaction through meticulous referral tracking and exceptional communication skills. Ability to work independently, set priorities and organize work to meet deadlines. Adept at managing electronic health records, ensuring compliance with HIPAA regulations. Strong ability to communicate tactfully and effectively, this may include preparing reports in various formats as well as resolving patient concerns. Knowledge of the technical health care process which includes scheduling across interdisciplinary coordinated care and patient health care portals.
Overview
3
3
years of professional experience
Work History
Referrals Coordinator
Chico Eye Center
Chico, CA
07.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Knowledge of the technical health care process which includes scheduling across interdisciplinary coordinated care and patient health care portals.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Ability to collaborate and communicate with a wide range of medical staff across multiple disciplines, to accomplish goals to ensure medical care to patients is met.
- Ability to work independently, set priorities and organize work to meet deadlines.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Ability to communicate tactfully and effectively. This may include preparing reports in various formats as well as resolving patient concerns.
Front Desk Receptionist
Chico Eye Center
03.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Paradise High School
Paradise, CASkills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- Scheduling software
- HIPAA regulations
- Record preparation
- Referring physician communication
- Referral wait list management
- Referral tracking
- Epic systems
- Electronic medical record software
Timeline
Referrals Coordinator
Chico Eye Center
07.2024 - Current
Front Desk Receptionist
Chico Eye Center
03.2023 - 07.2024
High School Diploma -
Paradise High School
Work History
01-2021