Elizabeth Raper
Referrals Coordinator
Boston,MA
Summary
Dynamic Referrals Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Referrals Coordinator
Boston Medical Center Hospital
11 Melnea Cass Blvd
12.2022 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Developed and implemented effective strategies to increase referral sources.
- Processed referral requests from patients, doctors and other health care professionals.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Ambulatory Service Representative II
Boston Medical Center Hospital
11 Melnea Cass Blvd
01.2018 - 12.2022
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
- Documented actions in system to maintain patient history and billing files.
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Shift Supervisor
CVS Pharamacy
355 Centre Street
05.2007 - 06.2020
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
Education
Bachelor of Science - Retail Marketing & Management
Johnson & Wales University
Providence, RI 05.2001 -
Skills
Caseload Management
Seasoned in medical clinical procedures
Insurance Verification
Pre-authorizations
Conflict Resolution
Timeline
Referrals Coordinator
Boston Medical Center Hospital
12.2022 - Current
Ambulatory Service Representative II
Boston Medical Center Hospital
01.2018 - 12.2022
Shift Supervisor
CVS Pharamacy
05.2007 - 06.2020
Bachelor of Science - Retail Marketing & Management
Johnson & Wales University
05.2001 -