Devon Carson
Lincoln Park,MI
Summary
Highly skilled Account Associate with experience in managing customer accounts. Possess strength in problem-solving and communication, crucial for fostering customer relationships. Strong work ethic proven in my competitive athletic, academic, and professional background. Great time management, reliable in executing tasks individually and in team collaborations. Eager to contribute my skills and efforts to add value to an organization that can benefit from my professional capabilities.
Overview
6
6
years of professional experience
Work History
Account Associate
Waste Managment
Plymouth, MI
04.2023 - Current
- Negotiates, updates, and renews customer service agreements to maximize profits.
- Prioritizes and organizes tasks to efficiently accomplish, and consistently surpasses monthly sales goals.
- Responds promptly to inquiries from customers regarding account services and pricing
- Opens, changes and closes customer accounts.
- Identifies the needs of customers promptly and efficiently, and exceeds customer satisfaction by finding creative solutions to problems.
Mortgage Loan Originator
Rocket Mortgage, LLC
Phoenix, AZ
10.2021 - 07.2022
- Passed Safe Exam and am a licensed MLO in 14 states
- Assisted clients through the loan process and originated home mortgages
- Guided loan applications and paperwork insuring accuracy
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages
- Provided every client exceptional customer service
Valet Attendant
Integrity Valet
Phoenix, AZ
10.2019 - 07.2021
- Greeted guests while creating exceptional customer service by delivering safe, seamless and prompt parking experiences
- Coordinated team of valets handling car parking needs for regular guests and special event parking
- Patrolled parking areas and monitored car safety to prevent theft and damage.
Sales Development Intern
Quicken Loans, LLC
Phoenix, AZ
06.2020 - 08.2020
- Completed sales skills developmental course and completed 20 hours of federally regulated mortgage education for SAFE exam
- Used department-specific software to complete day-to-day assignments and also became proficient in Microsoft Teams and Outlook
- Monitored call activity through software to provide training and development opportunities to the sales force while building proficiency in phone sales
- Effectively communicated with management, while maintaining positive and professional working relationships with peers and support resources
Sales Associate
Express Flooring
Phoenix, AZ
01.2019 - 06.2020
- Generated leads through direct one on one contact with customers
- Sold various products by explaining unique features and educating customers on proper application or usage
- Conducted in-home satisfaction surveys and recorded client experience responses after flooring project completion
- Answered product questions with up-to-date knowledge of sales and promotions
Education
Bachelor of Science - Marketing
Arizona State University
Tempe, AZ05.2021
High School Diploma -
Lincoln Park High School
Lincoln Park, MI05.2017
Skills
- Microsoft Office
- Microsoft outlook and teams
- Professional Sales Experience
- Customer Service
- Communications
- Networking
- Teamwork
- Interpersonal skills
- Problem solving
- Public speaking
- Phone sales
- Loan Originating
- Calendar/Time Management
- Complaint Handling
- Dependability and Honesty
Timeline
Account Associate
Waste Managment
04.2023 - Current
Mortgage Loan Originator
Rocket Mortgage, LLC
10.2021 - 07.2022
Sales Development Intern
Quicken Loans, LLC
06.2020 - 08.2020
Valet Attendant
Integrity Valet
10.2019 - 07.2021
Sales Associate
Express Flooring
01.2019 - 06.2020
Bachelor of Science - Marketing
Arizona State University
High School Diploma -
Lincoln Park High School
Similar Profiles
Enjoli MillerEnjoli Miller
Roll Off Driver at Waste Managment/ All Points Waste ServiceRoll Off Driver at Waste Managment/ All Points Waste Service
Brisley IsmaBrisley Isma
Dispatch/Router at Waste ManagmentDispatch/Router at Waste Managment
Timothy WadkinsTimothy Wadkins
Landfill Gas Technician at Waste ManagmentLandfill Gas Technician at Waste Managment
YUSLIANA BINTI JOHARYYUSLIANA BINTI JOHARY
Administrative Clerk at Waste ManagmentAdministrative Clerk at Waste Managment
AZIZA SOFYANAZIZA SOFYAN
Office Administrator at Lakeshore Legal AidOffice Administrator at Lakeshore Legal Aid