DEVON CARSON
Houston,TX
Summary
Positive and upbeat professional making guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output, and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Host/Server Trainer
Hillstone Restaurant Group
Houston, TX
03.2023 - 07.2025
- Directed floor operations for a 140-seat dining room, operated dynamic section maps, and pacing plans that kept average table turns at an hour and a half while maintaining fine-dining standards.
- Ran and synchronized FOH⇄BOH communication to time fires and course pacing; audited modifiers/allergen notes and held remake rate
- Oversaw nightly cash controls and POS integrity: reconciled drawers and safe, approved comps and voids per policy.
- Onboarded and coached servers; led pre-shift lineups on the menu, wine pairings, and guest recovery.
- Led the guest experience on the floor—table touches, VIP notes, and LAST model recoveries—to maintain consistent, positive reviews and protect check average.
- Coordinated VIP and large parties while delivering coursed service and upsell pairings that drove higher revenue per cover.
Crew Member/Certified Trainer
Raising Cane's
San Marcos, TX
08.2021 - 12.2022
- Trained new employees to represent the Cane's brand
- Ensured customers had a fast and friendly experience
- Managed headset, order taking, expo, and handoff simultaneously; kept the line moving while maintaining friendly, brand-standard service.
- De-escalated guest concerns using the L.A.S.T. model; recovered [95%+] of issues at the window with replacements/comps per policy.
Digital Marketing Assistant (Remote)
Gravitt8 Development
Houston, TX
08.2020 - 03.2021
- Ensured brand consistency through digital marketing platforms.
- Performed consumer research into digital media space.
- Organized and managed assets for various campaigns.
- Researched competitors and provided suggestions for improvement.
- Developed customer-driven content for external website and social media platforms.
- Prepared marketing material in coordination with Sales team.
- Collaborated with marketing and sales teams on content distribution.
- Maintained and edited digital assets including website, social media profiles, and email marketing.
- Developed original content for day-to-day social media posts.
Marketing Assistant
Carson Leadership and Development Corporation
Houston, TX
01.2019 - 06.2020
- Worked effectively on own initiative and within a team environment.
- Wrote original content for inclusion in email communication vehicles.
- Supported marketing department with marketing tasks, reporting and analysis.
- Assisted marketing manager and supported marketing team with marketing activities.
- Made updates to company websites and 3rd party websites.
- Maintained and updated client and prospect database within Salesforce.
- Created and maintained in-depth customer profiles and contacts.
Education
Associate - Arts
HOUSTON COMMUNITY COLLEGE
Houston, TX06.2020
Skills
- Social Media
- Market Research
- Customer service
- Business development
- Table management
- Service training
- Menu knowledge
- Brand representation
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Host/Server Trainer
Hillstone Restaurant Group
03.2023 - 07.2025
Crew Member/Certified Trainer
Raising Cane's
08.2021 - 12.2022
Digital Marketing Assistant (Remote)
Gravitt8 Development
08.2020 - 03.2021
Marketing Assistant
Carson Leadership and Development Corporation
01.2019 - 06.2020
Associate - Arts
HOUSTON COMMUNITY COLLEGE