Erica Mandujano
Humble,TX
Summary
Dynamic and results-driven professional with extensive experience at Olive Garden Restaurant, excelling in customer service and team collaboration. Proven ability to enhance guest engagement and optimize front-of-house operations, while training staff on food safety protocols. Recognized for multitasking proficiency and effective time management in fast-paced environments.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Host/Server Trainer
Olive Garden Restaurant
07.2016 - 08.2018
- Greeted and seated guests, ensuring exceptional first impressions and positive dining experiences.
- Managed reservation systems to optimize seating efficiency during peak hours.
- Collaborated with team members to maintain smooth front-of-house operations.
- Trained new hosts on customer service protocols and restaurant procedures.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Manager
Payless Shoe Source
04.2007 - 05.2010
- Monitored inventory levels and coordinated restocking efforts for optimal supply management.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server/Waiter, Casher
Rogers Malt Shop
01.2003 - 02.2004
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed food and beverage orders efficiently, enhancing operational flow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Handled cash transactions accurately, ensuring proper register balance at end of shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained cleanliness and organization of dining areas, contributing to overall restaurant ambiance.
Education
High School Diploma -
Dickinson High School
Dickinson, TXSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Front of house organization
- Greeting guests
- Guest engagement
- Service prioritization
- Professional appearance
- Verbal and written communication
- Customer engagement
- Task prioritization
- Effective multitasking
- Flexible and adaptable
Languages
English
Full Professional
Timeline
Host/Server Trainer
Olive Garden Restaurant
07.2016 - 08.2018
Manager
Payless Shoe Source
04.2007 - 05.2010
Server/Waiter, Casher
Rogers Malt Shop
01.2003 - 02.2004
High School Diploma -
Dickinson High School