MAKAYA ROBINSON
Louisville,KY
Summary
Proven to excel in high-pressure environments, With significantly enhanced customer satisfaction and team efficiency at Cracker Barrel. Adeptness in multitasking and exceptional customer service skills led to a marked improvement in trainee performance, embodying a commitment to excellence and collaborative success.
Overview
2
2
years of professional experience
Work History
Host/Server Trainer
Cracker Barrell
06.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Monitored new server performance and offered continuous support throughout training period.
- Trained and mentored 5+ new personnel hired to fulfill various roles.
Education
High School Diploma -
Pathfinder School OF Innovation
Louisville, KY05.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host/Server Trainer
Cracker Barrell
06.2022 - Current
High School Diploma -
Pathfinder School OF Innovation
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