De'Von Davis
Riverdale,GA
Summary
Reliable and dependable professional with the ability to strengthen and grow strong business connections. Extremely motivated with the ability and desire to learn new challenges. Able to work alone or in a team environment. Skilled in clerical, communications, and customer service support. Exceptional time management and problem-solving abilities to exceed business goals.
Overview
8
8
years of professional experience
Work History
Capital Clean, LLC
Buisiness Owner
Riverdale, GA
01.2021 - Current
- Conferred with customers to understand needs and finalize purchase orders.
- Ensured compliance with all local laws and regulations related to the business operations.
- Negotiated contracts with vendors for supplies and services.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored cash flow to ensure proper budgeting of resources.
- Resolved conflicts between employees or customers in a timely manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Resource Specialist
LiveOps Inc.
Fayetteville, GA
09.2020 - 01.2022
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Independent Delivery Contractor
Velox Express Inc.
Marietta, GA
06.2017 - 06.2020
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Delivered items to customers and presented invoices for payments.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Created delivery routes based on destinations and timelines to maintain efficiency.
Education
Some College (No Degree) - Computer Engineering
Georgia State University
Atlanta, GASkills
- Training & Development
- Customer service
- Teamwork and collaboration
- [Machinery] operation
- Time management
- Project planning
- Clerical support
Timeline
Capital Clean, LLC
Buisiness Owner
01.2021 - Current
Customer Service Resource Specialist
LiveOps Inc.
09.2020 - 01.2022
Independent Delivery Contractor
Velox Express Inc.
06.2017 - 06.2020
Some College (No Degree) - Computer Engineering
Georgia State University
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