Devon Folkers
Peoria,IL
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Associates in Dentistry
Peoria, IL
01.2024 - Current
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled confidential documents in an organized fashion according to established protocol.
- Compiled data from various sources into organized reports for review by management team.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Drove customer feedback to deliver information to management for corrective action.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed database systems containing customer contact information.
- Greeted visitors and provided general information about the company.
- Composed, edited and typed complex memos and reports with job-related software.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Answered questions from customers regarding products and services offered by the company.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Pharmacy Technician
Walmart
Morton, IL
09.2021 - 01.2024
- Supporting pharmacological services by assembling, stocking and distributing medications
- Maintaining records by recording and filing the prescriptions and orders of Physicians
- Sorting, stocking and labeling medications and monitoring inventory
- Responding to the requests of patients and healthcare providers, answering their questions and referring various inquiries to the Pharmacist
- Complying with rules, regulations and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces
- Processing prescriptions electronically and ensuring all information is accurate and complete
- Generating revenues by recording, calculating and issuing charges
- Undertaking administrative tasks such as record-keeping as assigned by a Physician or facility manager from time to time
- Flagged potential side effects and allergies to prescribed medications for patients.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Customer Service Associate/Assistant Manager
Lowe's Home Improvement
East Peoria, IL
12.2020 - 03.2021
- Customer service associate, returns product, takes customers billing payments, searches online orders for customers and answers the phone to help customers with concerns and questions
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Followed policies and procedures to meet or exceed established performance requirements.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Graduate Certificate - Pharmacy Technician
Pharmacy Technicians University
East Peoria, IL06-2022
CMA
Midwest Technical Institute
East Peoria, IL08.2018
High school or equivalent -
East Peoria High School
East Peoria, ILSome College (No Degree) -
Illinois Central College
East Peoria, ILSkills
- Strategic planning
- File organization
- Software knowledge
- Conflict management
- Business administration
- Professional and mature
- Interpersonal communication
- Administrative support specialist
- Office management
- Schedule management
- Strong problem solver
- Meticulous attention to detail
- Resourceful
- Project management
- Decision-making
- Task prioritization
- Knowledge management
- Multitasking Abilities
- Active listening
- Team building
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Problem-solving abilities
Certification
- Certified Pharmacy Technician (CPhT)
- Certified Medical Assistant (CMA)
Timeline
Administrative Assistant
Associates in Dentistry
01.2024 - Current
Pharmacy Technician
Walmart
09.2021 - 01.2024
Customer Service Associate/Assistant Manager
Lowe's Home Improvement
12.2020 - 03.2021
Graduate Certificate - Pharmacy Technician
Pharmacy Technicians University
CMA
Midwest Technical Institute
High school or equivalent -
East Peoria High School
Some College (No Degree) -
Illinois Central College