DEVON GREEN
Myrtle Beach,SC
Summary
Encouraging and analytical problem-solver with a talent for team building, leading, and motivating others. Excellent customer relations aptitude and strong relationship-building skills positively impact company success through independent decision-making and sound judgment. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance. Proven track record as an accomplished general manager excelling at creating a collaborative atmosphere of performance excellence, ensuring exceptional customer experiences and promoting brand loyalty. Highly skilled at overseeing and aligning processes with dynamic conditions, increasing efficiency, and maximizing profits. Builds strong relationships with customers, employees, and senior management as a motivational leader driving success for any organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Charter Communications, Spectrum
11.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Victra Verizon Authorized Retailer
12.2016 - 11.2024
- Driving the profitability and performance of the store.
- Ability to balance time effectively to drive maximum performance.
- Selecting and retaining talent based on business needs.
- Showing, Teaching and Coaching sales teams.
- Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
- Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the stores.
- Driving new initiatives set by the company and communicating effective to both store teams.
- Ensure store employees meet and/or exceed defined monthly sales and operational metrics.
- Developing and implementing sales tools and initiatives.
- Maintaining the performance of your stores by running retail inventory compliance.
- Engaging in business operations including budgeting, forecasting, analyzing, and providing sales reports.
- Own store success and take ownership for stores employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
- Meet and exceed monthly sales quota for assigned area
- Identify and pursue new sales leads through daily prospecting
- Partner with retail on coordinated prospecting efforts
- Daily funnel management that includes tracking lead progress & sales forecasting
- Build & deliver impactful sales proposal to prospective business customers
- Ensure our business customers are taken care of and fully satisfied with their products & service
- Ensure customers are setup and trained on purchased products & services
- Frequent visits to assigned retail locations
- Develop retail team on the business sales process, products, and services
- Be available to assist with on floor side-by-side selling during store visits
- Be available via phone to assist stores & customers
- Stay informed on all current processes, promotions, and incentives
- Attend meetings & calls as needed
- Work collaboratively with Verizon's business team to support initiatives and training
- Successful completion of motor vehicle report check is required
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Front End Manager/ Community Resource Specialist/ Sales
The Center of Wellness Fitness Center
09.2014 - 12.2016
- To Increase Gym memberships by marketing and promoting to local businesses, marketing online (via Facebook, Website, etc.), and face to face
- These activities include selling Gym memberships, greeting and managing the front desk, inventory management and opening/closing the facility
- Manages and develops health and fitness programs in a healthcare facility
- Oversees and trains staff members, manages the day-to-day operations of the business, and maintains the facility and equipment
- Familiar with a variety of the field's concepts, practices, and procedures
- Relies on extensive experience and judgment to plan and accomplish goals
- Performs a variety of tasks
- Leads and directs the work of others
- A wide degree of creativity and latitude is expected
- Typically reports to top management.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained strong customer relations and effective customer service standards.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Managed approximately 60 incoming calls, emails and faxes per day from customers.
Education
Diploma - General Studies
Atlee High School, J Sargeant Reynolds
Mechanicsville, Richmond, VABachelor Degree - Medical Technology
J Sargeant Reynolds Community College
Richmond, VA05-2013
Bachelor Of Science - Biology
Virginia State
Petersburg, VA12-2016
Skills
- Leadership and team building
- Operations management
- Time management
- Sales team development
Certification
- Personal Trainer Certification
- First Aid Certification
- Crisis Intervention Counseling Certification
- Google SEO Certification
- Google Adwords Certification
Accomplishments
- Supervised team of 15 staff members.
- Ranked Top 350 in the company!
- Achieved the 5 national store ranking within 3 years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed a store that exceeded company expectations in every category during the Fourth quarter.
- Exceeded monthly store sales goals 18 months in a row.
Timeline
Store Manager
Charter Communications, Spectrum
11.2024 - Current
General Manager
Victra Verizon Authorized Retailer
12.2016 - 11.2024
Front End Manager/ Community Resource Specialist/ Sales
The Center of Wellness Fitness Center
09.2014 - 12.2016
Bachelor Degree - Medical Technology
J Sargeant Reynolds Community College
Bachelor Of Science - Biology
Virginia State
- Personal Trainer Certification
- First Aid Certification
- Crisis Intervention Counseling Certification
- Google SEO Certification
- Google Adwords Certification
Diploma - General Studies
Atlee High School, J Sargeant Reynolds
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