Engaging with customers, providing excellent service and fostering a welcoming atmosphere.
Processed cash transactions and managed payments accurately, enhancing customer trust and operational efficiency.
Ensured bar cleanliness and compliance with health and safety standards, contributing to a safe customer environment.
Performed opening and closing duties including restocking supplies.
Bartender Supervisor
Talon Bar
Brooklyn
11.2021 - Current
Leveraged knowledge of bar and menu options to prepare drinks and provide tailored food recommendations to guests.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Managed cash register and Point of Sale (POS) system for transactions, ensuring accurate cash handling and customer satisfaction.
Ensured cleanliness of guest service areas, enhancing guest experience before, during, and after service.
Bartender/Server
Bia
Brooklyn
05.2023 - 06.2024
Crafted alcoholic and non-alcoholic beverages, adhering to recipe standards for quality and consistency.
Monitored customer orders and communicated them promptly to kitchen staff for timely service.
Maintained sanitation of bar area, glassware, utensils, and equipment to uphold health and safety standards.
Front Desk Receptionist
Fellow Barber
New York
03.2021 - 12.2021
Welcomed patrons to front desk, engaging in friendly conversations to enhance check-in experience.
Received incoming calls and coordinated with staff to efficiently fulfill customer requests.
Provided administrative support by making copies, sending faxes, organizing documents, and rearranging schedules to streamline team operations.
Server
Gleason’s
Peekskill
04.2016 - 02.2021
Greeted customers, answered questions, and recommended specials, enhancing customer experience and driving sales.
Built rapport with guests, fostering loyalty and encouraging repeat business through exceptional service.
Coordinated with hosts, bussers, and kitchen staff to ensure efficient service and a seamless dining experience.
Operated POS terminals to input orders, split bills and calculate totals.
Server
Hudson House River Inn
Cold Spring
07.2020 - 09.2020
Provided exceptional service during peak hours, ensuring positive customer experiences.
Assessed customer satisfaction with meals, taking prompt action to resolve any issues.
Operated POS terminals to input orders, split bills and calculate totals.
Hostess/Restaurant Busser
Birdsall House
Peekskill
04.2016 - 06.2018
Greeted guests and collected information to efficiently seat groups or manage waitlist.
Handled phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions, ensuring seamless guest experience.
Assisted wait staff by setting up and replenishing condiment stands, trash container liners, and bus stations to maintain efficient service.
Personal Shopper
Stop & Shop
Danbury
08.2015 - 01.2016
Engaged customers to provide assistance and gather feedback, enhancing service quality.
Executed opening, closing, and shift change functions to uphold daily operational standards.
Oversaw inventory and stock levels in collaboration with purchasing and receiving departments.