Devon Heenan
Tampa
Summary
Proactive and goal-oriented professional with excellent time management, customer service and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
Ponte Modern American
Tampa, FL
09.2025 - Current
- Delivered exceptional customer service in fast-paced fine dining environment.
- Implemented upselling techniques, enhancing guest experience and increasing revenue.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Enhanced team morale and cooperation through participation in staff meetings and sharing constructive feedback.
Bar Back Lead Trainer
Ocean Prime
Tampa, FL
02.2023 - Current
- Consistently provide personalized and attentive service in a fine-dining environment
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Work closely with all team members to ensure smooth service and timely food delivery
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
Recruiting Coordinator
Meseret Consulting
Tampa, FL
02.2023 - 05.2024
- Monitored recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
- Assisted in development of training materials for hiring managers, enhancing interview techniques.
- Managed job postings on various platforms, increasing visibility and attracting top talent for open positions.
- Conducted initial candidate screenings, providing detailed assessments to hiring teams.
Personal Assistant
Bucks Coffee/ Highlands Wine Shop
Highlands, NC
01.2022 - 02.2023
- Constructed professional emails for new vendors, ensuring effective communication
- Managed and filed important business documents
- Orchestrated successful business events, showcasing organizational and planning abilities.
- Established and managed wholesale accounts, contributing to business expansion.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Retail Sales Associate
Wits End
Highlands, NC
01.2022 - 01.2023
- Spearheaded merchandising strategies for clothing and upcoming sales
- Managed transactions for both in-store and online orders.
- Demonstrated keen organizational skills in collecting, checking and organizing incoming products.
- Earned client trust, resulting in repeat business and sales growth
Bar Manager
The Ugly Dog
Cashiers, NC
04.2018 - 02.2022
- Accurately process transactions using POS system, handle cash and credit card payments to ensure correct billing
- Assist in onboarding and training new staff on restaurant policies, service standards and product knowledge
- Effectively handled guest complaints or issues in a calm and professional manner, turning potentially negative experiences into positive ones.
- Meet or exceed monthly sales goals with prompt upsells such a premium drinks or special menu items
Education
High School Diploma -
Blue Ridge Early College
Radiologic Tech
Southwestern Community College
Skills
- Leadership
- Communication
- Adaptive learning
- Relationship building
- Detail-oriented
- Exceptional customer service
Timeline
Fine Dining Server
Ponte Modern American
09.2025 - Current
Bar Back Lead Trainer
Ocean Prime
02.2023 - Current
Recruiting Coordinator
Meseret Consulting
02.2023 - 05.2024
Personal Assistant
Bucks Coffee/ Highlands Wine Shop
01.2022 - 02.2023
Retail Sales Associate
Wits End
01.2022 - 01.2023
Bar Manager
The Ugly Dog
04.2018 - 02.2022
Radiologic Tech
Southwestern Community College
High School Diploma -
Blue Ridge Early College