Results-driven manager with expertise in inventory management and staff training. Proven ability to enhance customer satisfaction through effective team collaboration and operational strategies.
Overview
16
16
years of professional experience
Work History
Manager
Sunglass Hut at Macy's
Pittsburgh, Pennsylvania
10.2022 - 12.2024
Managed daily store operations and ensured smooth workflow.
Trained and mentored staff on product knowledge and customer service.
Oversaw inventory management and maintained optimal stock levels.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Recruited and hired qualified candidates to fill open positions.
Associate
AMAZON
CRAFTON, PA
08.2020 - 06.2022
Collaborated with team members to streamline operational processes and improve efficiency.
Managed daily reports to track order fulfillment and shipping status updates.
Trained new associates on company policies and operational procedures effectively.
Participated in safety meetings to ensure compliance with workplace regulations.
Dance Instructor
LUANNE’S SCHOOL OF DANCE
Burgettstown, Pennsylvania
09.2008 - 2021
Choreographed annual recitals and competitions to highlight and celebrate student talent.
Designed engaging dance lessons for various age groups and skill levels.
Led practice sessions to enhance student performance and build confidence.
Maintained a safe and supportive learning environment for all students during classes.
Created a supportive atmosphere for students to express themselves and explore creativity during lessons.
Demonstrated proper technique while teaching new movements or steps.