Devon King
Dubuque
Summary
Detail-oriented Administrative Professional with a proven background in customer service and sales support. Experienced in managing inquiries, resolving issues, and enhancing customer relationships. Skilled in overseeing office supplies, paperwork, and project needs while ensuring timely and accurate clerical tasks. Committed to continuous improvement and embracing new challenges.
Overview
21
21
years of professional experience
Work History
Sales Support Liaison
Ice Mobility
Lincolnshire
03.2025 - Current
- Facilitated interdepartmental communication to enhance collaboration and streamline operations.
- Documented processes to promote consistency and understanding across teams.
- Maintained accurate records of all customer interactions.
- Responded promptly to inquiries from customers and stakeholders regarding services.
- Built strong connections with staff and management to strengthen teamwork and support project goals.
- Processed customer orders in company database efficiently.
- Verified order details for accuracy prior to submission to fulfillment team.
- Collaborated with warehouse personnel to ensure timely product availability.
Customer Service Representative
Eternity Wireless
Mason City
08.2023 - 12.2024
- Processed and entered customer orders into database with high efficiency.
- Verified order details for accuracy before submission to fulfillment team.
- Communicated order statuses and delivery timelines to customers.
- Handled customer inquiries regarding orders via email and phone, ensuring prompt and helpful responses.
- Coordinated with warehouse staff to secure timely product availability for customer orders.
- Maintained organized records of daily incoming and outgoing orders.
- Resolved discrepancies between customer orders and inventory records.
- Updated product information in order management system regularly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Built strong customer relationships through personalized assistance, fostering loyalty and repeat business.
Service Center Representative
Sedgwick CMS
Dubuque
10.2021 - 08.2023
- Managed high volume inbound calls to address customer inquiries and issues.
- Trained new staff on call handling procedures and company protocols effectively.
- Escalated complex issues to supervisors, ensuring clear communication with customers throughout process
- Answered incoming calls from customers and provided assistance with product inquiries, payment questions, and other customer service-related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Managed customer expectations by clarifying needs, identifying options, and services.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Assisted customers with navigating the company's website to locate desired information.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained records of customer interactions, transactions, comments and complaints.
- Entering new LOA claims and updating Return to Work
Customer Service Representative
Eternity Wireless
Mason City
04.2015 - 10.2021
- Processed and entered customer orders into database with high efficiency.
- Verified order details for accuracy before submissions to fulfillment team.
- Communicated order statuses and delivery timelines to customers.
- Handled customer inquiries regarding orders through email and phone, ensuring timely responses.
- Collaborated with warehouse staff to ensure timely product availability.
- Maintained organized records of daily incoming and outgoing orders.
- Resolved discrepancies between customer orders and inventory records, maintaining accurate order fulfillment.
- Updated product information in order management system regularly.
- Documented processes to ensure consistency across teams
- Answered customers' questions about products, prices, and availability.
- Trained new employees on how to use the order entry software correctly.
- Enhanced customer satisfaction by addressing issues with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Customer Service Sales Associate
Family Video
Mason City
01.2009 - 04.2015
- Greeted customers to provide exceptional service and personalized product recommendations based on individual needs.
- Maintained knowledge of promotions to effectively guide customers in their selections.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure store cleanliness and organization.
- Trained new associates on store procedures and customer service techniques.
- Answered calls to provide information on products and services.
- Upsold items aligned with customer interests, contributing to increased sales.
- Restocked shelves to maintain sufficient inventory levels.
Secretary
Heavy Equipment Manufacturing
Grundy Center
10.2005 - 06.2008
- Managed office communications and correspondence to support heavy equipment manufacturing operations.
- Organized procurement and inventory documentation to enhance management processes.
- Maintained efficient filing systems for technical and compliance records.
- Handled incoming calls and inquiries, directing them to appropriate personnel.
- Performed accurate data entry into computer systems to ensure information integrity.
- Prepared documents, including memos, reports, and presentations using Microsoft Office.
- Scheduled meetings by coordinating invitations, times, and locations effectively.
- Greeted visitors and directed them to appropriate personnel or locations.
Education
Associate of Applied Science - Early Childhood Development
Kaplan University
Mason City, IA06-2012
Skills
- Sales support and product knowledge
- Customer support and relations
- Account management and attention to detail
- Data entry and order processing
- Document and inventory management
- Microsoft Office proficiency
- Email management
- Problem solving
- Team collaboration
- Effective communication
Timeline
Sales Support Liaison
Ice Mobility
03.2025 - Current
Customer Service Representative
Eternity Wireless
08.2023 - 12.2024
Service Center Representative
Sedgwick CMS
10.2021 - 08.2023
Customer Service Representative
Eternity Wireless
04.2015 - 10.2021
Customer Service Sales Associate
Family Video
01.2009 - 04.2015
Secretary
Heavy Equipment Manufacturing
10.2005 - 06.2008
Associate of Applied Science - Early Childhood Development
Kaplan University