Monitors the sorter metrics for 11 smalls sorters to verify operational and MHE defects remain less than 5%
Deep dives elevated metrics using operational dashboards to diagnose sorter defects
Escalates defects outside operational control to RME team for investigation
Organizes the closure of 3 sorters by leading a team of 16-24 associates to maximize site-wide critical pull time (CPT) adherence
Evaluates volume flow of +350k packages across of 11 sorters to predict labor moves to high priority areas within the smalls department
Analyzes planned vs actual labor hour distribution to identify anomalies and communicates trends to leadership
Communicates operational expectations, safety tips and team goals to 100+ associates daily during start-up meetings.
T3 Process Assistant - Outbound Air
Amazon
Erlanger, KY
11.2022 - 01.2024
Led and managed a team of 30+ Associates to meet flight CPTs
Exhibited ownership of the Outbound Air process by becoming a subject matter expert
Led the process of 2+ Outbound flights daily averaging 100k+ packages resulting in 0 controllable misses
Acted as a peer leader driving fast start execution, labor adjustments and departmental success
Initiated collaboration among peers to execute a department wide flight plan across 6 caster decks
Coordinated the loading of 39+ Unit Load Devices (ULDs) per flight spanning 250+ package chutes, based on projected cubic volume by destination
Selected to implement department wide safety initiative affecting 4 corners of the business
Assembled a team of 10 associates, 2 PAs and 2 WHS specialists to execute a 5S installment across 6 caster decks during a 3-day span
Implemented one-way flow across all 6 caster decks to target ULD congestion and struck by/against incidents
5S project improved ULD and tug cycle time by 25%, increasing building efficiency and reducing safety stops
Identified and cultured the development of 3 Tier 1 associates into Tier 3 Process Assistants
Earned the trust of the leadership by leading the training of 1 Area Manager and 4 Process Assistants that were new to the Outbound Air Process
Developed a labor tracking audit to drive accountability with associates, reducing daily time off task by 40%
Facilitated cross functional communication between sort and ramp departments to drive on-time departures and minimize risk to air CPTs
Enacted dynamic labor moves based on actual package flow across 22+ flights to reduce the volume of units on the sorters, resulting in less sorter downtime and improved first pass yield rates
Delivered results by exhibiting adaptability to overcome operational challenges
Analyzed planned vs actual volume per flight throughout sort to evaluate cubic risk
Modified flight builds to adapt to volume fluctuations resulting from operational and MHE defects (controllable and non-controllable)
Assembled a team of 8 key associates well-versed in critical roles to drive crucial end of sortation processes, ensuring all packages were loaded into ULDs and ULDs were released to ramp partners on time.
T1 Amazon Associate - Outbound Air
Amazon
Erlanger, KY
02.2022 - 11.2022
Stacked packages to maximize cubic space in ULDs and meet flight CPTs
Learned and excelled at critical roles of water spider and transporter to partner with PA team in creating action plans to ensure all packages fulfill On-Time Departure (OTD)
Communicated in-depth knowledge about Outbound Air process to team members to improve operational efficiency
Recognized as a top performer by peers and leadership through exceeding work expectations and striving to develop - designated as a process guide to assist with Outbound Air process in PA absences.