Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devon Murdock

Kissimmee,FL

Summary

Dynamic professional with a proven track record at Walt Disney World Resort that demonstrates excellence in customer service and conflict resolution. Previous experiences developed strong interpersonal and problem-solving skills that enhances guest satisfaction and operational efficiency. Experienced in logistics as a Truck Driver, adept at optimizing routes and ensuring compliance with safety regulations. Committed to enhancing team collaboration and guest experiences.


Overview

5
5
years of professional experience

Work History

Attractions Host

Walt Disney World Resort
07.2021 - Current
  • Engaged with guests by delivering exceptional customer service, providing accommodations to tailor to individual needs, and resolving conflict up to par with Disney standards.
  • Collaborated with fellow employees in order to fulfill and exceed outlined hourly guest count targets set forth by the company.
  • Adhered to strict safety guidelines set forth by Disney in order to ensure a seamless and safe operation for the guests.
  • Anticipated the needs of the guests to fulfill Disney's business message, to facilitate an elevated vacation experience.
  • Communicated with superiors, coworkers, and guests to uphold a smooth and transparent work environment.
  • Worked two different lines of business within the Walt Disney Co., to demonstrate willingness and ability to learn and adapt.

Truck Driver

Schneider Logistics
11.2020 - 07.2021
  • Operated and maintained trucks to ensure safety and compliance with company regulations.
  • Conducted pre-trip and post-trip inspections to identify potential vehicle issues.
  • Managed delivery schedules, optimizing routes to enhance efficiency and reduce delays.
  • Collaborated with logistics teams to coordinate pickups and deliveries across regions.
  • Adhered to DOT regulations while transporting goods across state lines safely.
  • Resolved customer inquiries and issues promptly, ensuring high levels of service satisfaction.

Education

Delta High School
Delta, CO

Skills

  • Strong interpersonal skills
  • Customer service
  • Problem-solving
  • Listening skills
  • Attention to detail
  • Time management
  • Team collaboration
  • Verbal and written communication

Timeline

Attractions Host

Walt Disney World Resort
07.2021 - Current

Truck Driver

Schneider Logistics
11.2020 - 07.2021

Delta High School

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