Itagia Meleah
San Jose,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Case Manager
Spread Your Wings
07.2023 - Current
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Provided leadership, guidance and support to staff members.
Direct Support Provider
Spread Your Wings
11.2019 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Respite Care Provider
Comforcare Home Services
03.2016 - 08.2020
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted residents with basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Job Coach
Ciwp
11.2015 - 10.2017
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with local employers to identify job opportunities for clients.
Education
Associate of Applied Science - Paralegal
Heald College - Central Administrative Office
San Jose, CA06.2010
Certification - Medical Assisting
Job Corp
San Jose, CA01.2007
High School Diploma -
Yerba Buena High School
San Jose, CA05.2004
Skills
- Patient Assessments
- Client Empowerment
- Progress Evaluation
- Staff Training
Timeline
Case Manager
Spread Your Wings
07.2023 - Current
Direct Support Provider
Spread Your Wings
11.2019 - Current
Respite Care Provider
Comforcare Home Services
03.2016 - 08.2020
Job Coach
Ciwp
11.2015 - 10.2017
Associate of Applied Science - Paralegal
Heald College - Central Administrative Office
Certification - Medical Assisting
Job Corp
High School Diploma -
Yerba Buena High School
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