Shavonne Branch
The Bronx,NY
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals diagnosis with mental illness, developmental disabilities and substance abuse, . Dedicated mental health professional proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Acacia Network: Casa Promesa
Bronx, New York
09.2015 - Current
- Participated in professional growth programs to support special education improvement efforts.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Collaborated with external agencies to meet educational and transitional needs of individuals.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Managed caseload of 10 adults in mental health to provide comprehensive, community-based care.
- Developed and implemented transition services plan to facilitate movement from school to activities.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
- Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Evaluated treatment plans against individual goals and healthcare standards.
Direct Support Professional/Medical Coordinator
Leake & Watts
Bronx, NY
04.2012 - 09.2015
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Consulted with different healthcare disciplines to offer important mental health support to patients
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Recorded status and duties completed in logbooks for management.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted with daily living activities, running errands and household chores.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
Advocacy Intern/Administrative Clerk
St. Barnabas Hospital
Bronx, New York
01.2014 - 06.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Interviewed clients and family members to obtain key information for admission.
- Successfully conduct intakes for all walk in patients in emergency room.
- Processed all patients personal and insurance documents, entering all information in hospital date base.
- Operate six line switchboards. Provide community health outreach, distributing pamphlets, discuss and educated public on healthcare.
Education
Bachelor of Science - Public Health And Social Services
Monroe College
The Bronx, NY08.2015
Associate of Science - Health Information
Monroe College
The Bronx, NY06.2003
Skills
- Documentation proficiency
- HRA 2010 e
- EMR / EHR
- Shared governance
- Chronic disease management
- Indirect Patient Care
- Medical Records Management
- Patient Assessments
- Treatment planning
- Case management
- Needs assessment
- Direct Patient Care
- Written and verbal communication
- Client needs assessments
- Interviewing skills
- Proficient in Microsoft word and excel
- Program development
- Patient Management
- Interdisciplinary collaboration
- Progress evaluations
- Create Individual Action Plans
- Create Mental Health Psychosocial
- Recruitment
- Onsite facility tours
Certification
Certification NYSDOH Registered Opioid overdose provider, Food Handlers Certification- 2017, CPR-2019, First Aide-2019, Cultural Competency 2021, Suicide Assessment Prevention 2021, Stages of Change 2021, Trauma Informed Care, 2021, Traumatic Loss for Caregivers. The impact of Suicide and Opioids 2021, LGBT Youth and Creating Safe Place 2021, Cultural Personality Competency Disorders and substance Abuse 2021, Motivational Induction Happiness Scale and Goals of Counseling.
Timeline
Case Manager
Acacia Network: Casa Promesa
09.2015 - Current
Advocacy Intern/Administrative Clerk
St. Barnabas Hospital
01.2014 - 06.2015
Direct Support Professional/Medical Coordinator
Leake & Watts
04.2012 - 09.2015
Bachelor of Science - Public Health And Social Services
Monroe College
Associate of Science - Health Information
Monroe College