Devon Parris
Brooklyn,NY
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Fed Ex Ground. Skilled in problem-solving and active listening, adept at resolving complaints and handling high-stress situations with professionalism. Demonstrates computer proficiency, ensuring efficient service and support. Achieved increased repeat business through empathetic and effective dispute resolution.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fed Ex Ground
01.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
UPS
02.2018 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Boys And Girls High School
Brooklyn, NYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Computer Proficiency
Timeline
Customer Service Representative
Fed Ex Ground
01.2023 - 01.2024
Customer Service Representative
UPS
02.2018 - 01.2020
Boys And Girls High School