Devon Presley
Bentonville
Summary
Accomplished Head Cashier at Home Depot and seasoned Fire Support Specialist in the US Army, I excel in customer service management and strategic operation planning. Leveraging a positive attitude and expertise in POS systems, I've significantly enhanced team productivity and customer satisfaction. Renowned for leading by example, I adeptly train employees and resolve disputes, ensuring operational excellence.
Overview
5
5
years of professional experience
Work History
Head Cashier
Home Depot
06.2020 - 02.2025
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Fire Support Specialist
US Army
12.2019 - 12.2023
- Managed sensitive information with discretion, ensuring that classified data was properly protected and disseminated only to authorized personnel.
- Advised fire support sergeants of fire planning and coordination techniques and drafted fire support plans for tactical operations.
- Assisted in planning complex military operations, integrating fire support considerations into overall strategy development.
- Improved force survivability through expert analysis of terrain features when selecting firing positions for artillery units.
Education
High School Diploma -
Gentry High School
Gentry, AR05-2019
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Customer service management
- Punctuality
- Policy enforcement
- Team leadership
- Verbal/written communication
- Training and coaching
- Workplace safety
- Refunds and exchanges
- Point of sale operation
- Cashier training
- POS system
- Merchandise stocking
- Customer dispute resolution
Timeline
Head Cashier
Home Depot
06.2020 - 02.2025
Fire Support Specialist
US Army
12.2019 - 12.2023
High School Diploma -
Gentry High School
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