Customer Service Representative
Charter Spectrum
Devon Santini
Fond Du Lac,WI
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Charter Spectrum. Excelled in enhancing customer satisfaction through expert resolution of conflicts and complaints, and proficient in data entry. Demonstrated leadership in team development, helping new hire training, and achieving a significant improvement in call management efficiency. Skilled in both critical thinking and computer proficiency, adept at meeting and exceeding employer expectations.
Work History
Education
Fond Du Lac Highscool
Fond Du Lac2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Appointment scheduling
- Order processing
- Team development
Timeline
Customer Service Representative
Charter Spectrum
Fond Du Lac Highscool
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