DEVON TRULSON
Brighton,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Specialist
Coastal Windows & Exteriors LLC
07.2023 - Current
- Assisted with demonstrations for windows, doors, siding, and roofing to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Enhanced product performance by conducting thorough market research and competitor analysis.
GENERAL MANAGER
THIRSTY MOOSE TAPHOUSE LLC.
01.2021 - 07.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
FRONT OF HOUSE MANAGER
THIRSTY MOOSE TAPHOUSE LLC.
11.2019 - 01.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Oversaw food preparation and monitored safety protocols.
SHIFT SUPERVISOR
PANERA BREAD
01.2013 - 11.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
ASSOCIATES DEGREE - Business Management
LAKES REGION COMMUNITY COLLEGE
Laconia, NH12.2018
Skills
- Customer Engagement
- Product Training
- Product Launches
- Pricing strategy
- Product Demonstrations
- Market Analysis
Certification
- Test Out certification for proficiency in Microsoft Office as of December 2018.
- Serve Safe certified as of January 2019.
- Choke Save certified as of January 2019.
- Massachusetts Allergen Certified as of February 2019.
- TEAM Certified as of November 2020.
Timeline
Product Specialist
Coastal Windows & Exteriors LLC
07.2023 - Current
GENERAL MANAGER
THIRSTY MOOSE TAPHOUSE LLC.
01.2021 - 07.2023
FRONT OF HOUSE MANAGER
THIRSTY MOOSE TAPHOUSE LLC.
11.2019 - 01.2021
SHIFT SUPERVISOR
PANERA BREAD
01.2013 - 11.2019
ASSOCIATES DEGREE - Business Management
LAKES REGION COMMUNITY COLLEGE
- Test Out certification for proficiency in Microsoft Office as of December 2018.
- Serve Safe certified as of January 2019.
- Choke Save certified as of January 2019.
- Massachusetts Allergen Certified as of February 2019.
- TEAM Certified as of November 2020.
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