Devon Young
Riverside,NJ
Summary
Proven track record in operations management and leadership, adept at fostering team unity. Leveraged problem-solving skills and effective communication to enhance employee satisfaction and client relations. Highly efficient in training and development, demonstrating exceptional multitasking capabilities. Ambitious to start the Criminal Justice journey with the ultimate goal to work within a K9 unit task force.
Overview
12
12
years of professional experience
Work History
SHIFT MANAGER
Chick Fil A
08.2025 - Current
- Lead team in managing daily operations, enhancing customer satisfaction through efficient service.
- Optimized scheduling to reduce wait times, boosting customer retention and employee productivity.
- Implemented training programs, improving team performance and reducing errors in order processing.
- Directed shift operations to ensure efficient service flow, achieving substantial improvements in customer wait times and overall satisfaction.
- Monitored inventory and supply levels, preventing shortages and supporting consistent restaurant operations during peak hours.
- Analyzed daily sales reports to identify trends, enabling data-driven adjustments to staffing and resource allocation for optimal outcomes.
CAMP COORDINATOR
Bristol Township Summer Camp
06.2014 - 08.2025
- Led groups of children safely through variety of camp activities.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
- Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
- Collaborated with HR on hiring and onboarding staff, managing onboarding documents, and payroll oversight.
- Hired, disciplined and managed 20 camp staff members.
GENERAL MANAGER
Barley Creek Brewing
06.2021 - 05.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostered positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
BEHAVIORAL HEALTH TECHNICIAN
Matrix Behavioral Solutions
01.2020 - 03.2022
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Prepared and submitted daily reports to management.
- Facilitated group therapy sessions, fostered supportive environment for patients to share experiences and discuss coping strategies.
PATROL OFFICER
Black Knight Security
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Conducted traffic stops, issuing citations or warnings when necessary to maintain order on the roads.
SPORTS SUPERVISOR
East Stroudsburg University Of Pennsylvania
- Assisted in the hiring process by participating in candidate interviews and providing input on coaching staff selections.
- Managed budgets effectively to allocate resources appropriately for the successful running of sports programs.
- Enhanced athlete development by providing individualized feedback and guidance on performance improvement.
- Assisted in fundraising efforts to secure additional resources for the expansion of sports programs and facilities.
- Increased sports program participation by actively promoting events and coordinating community outreach initiatives.
- Trained workers in service policies, safety requirements and specifics of activities.
Education
Bachelor of Science - Criminal Justice
East Stroudsburg University of Pennsylvania
PA12.2019
High School Diploma -
Harry S Truman High School
PA06.2014
Skills
- Problem Resolution
- Operations Management
- Team Player
- Effective leadership
- Time Management
- Training and Development
- Employee Scheduling
- Communication
- Crisis Intervention
- Strategic Planning
- Adaptability
Timeline
SHIFT MANAGER
Chick Fil A
08.2025 - Current
GENERAL MANAGER
Barley Creek Brewing
06.2021 - 05.2025
BEHAVIORAL HEALTH TECHNICIAN
Matrix Behavioral Solutions
01.2020 - 03.2022
CAMP COORDINATOR
Bristol Township Summer Camp
06.2014 - 08.2025
PATROL OFFICER
Black Knight Security
SPORTS SUPERVISOR
East Stroudsburg University Of Pennsylvania
Bachelor of Science - Criminal Justice
East Stroudsburg University of Pennsylvania
High School Diploma -
Harry S Truman High School