Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devona Alejo

Santa Fe,NM

Summary

Dedicated desk receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Microsoft and SynXis Software as well as Opera, with friendly and decisive approach to resolving challenges.

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in english and I know all the basic Spanish. Learning everyday because I work with a high percentage of Spanish people which I love because I learn the language and I am able to communicate everyone, with solution-oriented approach.

Detail-oriented Receptionist exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Motivated front desk Receptionist offering valuable contributions in all facets of administrative activities derived from diverse, 5+ year background in not only hospitality but as well as customer service. I am Focused and dependable with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for multitasking and quick learning and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.

Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Rosewood Inn of The Anasazi
Santa Fe, NM
05.2024 - 01.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Package Handler

FedEx Ground
Santa Fe, NM
04.2023 - 01.2024
  • Followed safety regulations to maintain safe work environment
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.

Front Desk Agent

Eldorado Hotel & Spa
04.2022 - 03.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Front Desk Receptionist

Ramada
09.2021 - 04.2022
  • Very talkative with guests, I love to be in gaged with people, good customer service and making the guest happy and satisfied is what I love.
  • I also do many tasks such as cleaning up breakfast, mopping and sweeping all areas of first floor, clean bathrooms, behind front desk I maintain a clean work area for myself and other shifts.
  • I am also crossed trained and I worked housekeeping when I am needed.
  • Work extra shifts when I am available to
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Entered customer data into room system and updated information when patrons changed rooms.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.

Cashier

Walmart
04.2017 - 09.2019
  • Worked in customer services as well as money services
  • Was crossed trained in all the jobs I have had.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Drive Thru Cashier

Wendys Restaurant
05.2019 - 10.2020
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Balanced cash drawer at beginning and close of shift.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier

Sonic
12.2016 - 04.2017
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $200 or more per shift.
  • Completed inventory counts and ordered merchandise.
  • Collected and authorized payments of guests.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.

Education

Bernalillo High School
Bernalillo, NM
05.2011

GED -

University of New Mexico
Albuquerque, NM
08.2019

Santa Fe Community College
Santa Fe, NM

Skills

  • Courteous and Professional
  • Verbal and Written Communication
  • Multi-Line Phone Systems
  • Delivery Coordination
  • Customer Service-Oriented
  • Multitasking and Prioritization
  • Reliable and Punctual
  • Prioritization and Time Management
  • Administrative Support
  • Customer Complaint Resolution
  • Positive Attitude and Energetic
  • Visitor and Customer Relations
  • Records Management
  • Payment Processing
  • Positive Attitude
  • Basic Math
  • Lobby Maintenance
  • Office Supply Management
  • Accounting and Billing Software
  • Statistical Analysis
  • Document Management
  • Conflict Resolution
  • Billing and Invoicing

Timeline

Front Desk Receptionist

Rosewood Inn of The Anasazi
05.2024 - 01.2025

Package Handler

FedEx Ground
04.2023 - 01.2024

Front Desk Agent

Eldorado Hotel & Spa
04.2022 - 03.2023

Front Desk Receptionist

Ramada
09.2021 - 04.2022

Drive Thru Cashier

Wendys Restaurant
05.2019 - 10.2020

Cashier

Walmart
04.2017 - 09.2019

Cashier

Sonic
12.2016 - 04.2017

Bernalillo High School

GED -

University of New Mexico

Santa Fe Community College
Devona Alejo