DEVONA VERDEJA

Relocated from Minnesota to Arizona to support my adult son through a personal transition. During this period, I also enrolled at Southern New Hampshire University, where I am pursuing a bachelor’s degree to enhance my professional skills and career development.

• Administrator of 12-bed ICF/MR facility, ensuring compliance with DHS, MDH, and HUD regulations
• Knowledge of Human & Social Services
• Prepared and submitted written compliance reports, analyzed data per policy and State Agencies
• Active listening and supportive attention to clients
• Supported and mentored staff, created schedules, provided training, and resolved staffing issues
• Coordinated interdisciplinary team meetings and ensured IDT communication
• Monitored services for quality assurance and maintained budgets, ensured customer service
• Managed transportation operations and pager on-call crisis response
• Attended client hearings and appointments

• Directed operations of three group homes supporting individuals with TBI, mental illness, and developmental disabilities, provided emergency support for 25 programs
• Hired, trained, and supervised staff; developed and maintained staff schedules and payroll
• Executed budgets and ensured compliance with 245D, 245B, and 203 state regulations
• Facilitated IDT meetings and communicated with case managers & Attended client hearings, appointments, and family visits