Devona Waker
Irving,TX
Summary
Experienced Logistics Dispatcher and Customer Service Professional with 5+ years of coordinating routes, managing high call volumes, and ensuring efficient daily operations. Skilled in multitasking across multiple systems, communicating with drivers and customers, and resolving issues quickly in fast-paced environments. Known for strong organization, problem-solving, and maintaining professionalism under pressure.
Overview
17
17
years of professional experience
Work History
Dispatcher/Customer Service Representative
Check Sammy
Addison, TX
02.2025 - 04.2026
- Coordinated daily junk removal routes and dispatched drivers to service residential and commercial customers
- Answered high-volume calls regarding pickups, scheduling, delays, and service issues
- Collaborated with team members to streamline operational processes.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints and ensured timely service completion
Claims Representative
Medix
Arlington, VA
04.2024 - 01.2025
- Processed insurance claims for clients efficiently and accurately.
- Evaluated claim documentation to determine eligibility for benefits.
- Communicated with clients to gather necessary information and resolve inquiries.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
Customer Service Specialist 3 / Dispatcher – Natio
National HME
North Richland Hills, TX
07.2020 - 03.2024
- Dispatched 10–15 drivers daily, ensuring timely delivery and service completion
- Managed high call volume from customers and healthcare providers
- Scheduled deliveries, handled urgent requests, and resolved service concerns
- Provided clear communication between customers and drivers in high volume call center
- Communicate with hospice care centers and nurses•
Scheduling Representative
EMSI
North Richland Hills, TX
11.2019 - 09.2020
- Scheduled clients for pre-employment drug screenings of new hires for airlines
- Answered inquiries from clients regarding drug screening on current employees
- Shipped drug testing equipment to various clinics contracted with our clients
- Took emergency phone calls from DOT and FAA
PM Manager
EDS Service Soultions
Irving, TX
10.2017 - 11.2019
- Met production demands in a fast pace environment
- Delivered rental vehicles to proper location for renting
- Inspected rental vehicles for property and damages prior to returning to rental location
- Managed team members during PM shift
Cash Posting Analyst
Parallon
Irving, TX
11.2013 - 11.2017
- Balanced cash packets daily for previous day postings
- Increased productivity and revenue by exceeding statistical requirements
- Met monthly production goals set forth by management team
- Posted payments from insurance companies to patient's accounts
Customer Service Representative
Ageis Communications
Irving, TX
04.2009 - 06.2012
- Received high volume inbound calls from customers concerning healthcare coverage
- Assisted customers in choosing the health coverage that met their needs
- Provided excellent customer service
Education
Marion Abramson High School
New Orleans, LASome College (No Degree) - Early Childhood Education
Delgado Community College
New Orleans, LASkills
- Dispatching logistics
- Customer service
- Call center operations
- Scheduling efficiency
- Problem resolution
- Attention to detail
- Effective communication
- Time management Abilities
- Adaptability under pressure
- Critical thinking
- Decision-making
- Call handling
- Coordinating urgent deliveries
- Route navigation
- Word/Excel proficiency
- Multitasking and organization
- Critical thinker
- Route planning
- Dispatch coordination
- Problem-solving
Timeline
Dispatcher/Customer Service Representative
Check Sammy
02.2025 - 04.2026
Claims Representative
Medix
04.2024 - 01.2025
Customer Service Specialist 3 / Dispatcher – Natio
National HME
07.2020 - 03.2024
Scheduling Representative
EMSI
11.2019 - 09.2020
PM Manager
EDS Service Soultions
10.2017 - 11.2019
Cash Posting Analyst
Parallon
11.2013 - 11.2017
Customer Service Representative
Ageis Communications
04.2009 - 06.2012
Marion Abramson High School
Some College (No Degree) - Early Childhood Education
Delgado Community College