Tracey Garrett

Created work orders in Computer Ease and assigned to correct dispatch boards for technicians.
Issued purchase orders authorization to perform services and maintained accurate records.
Contacted technicians in afternoon to find out status for following morning and prepared start sheet.
Coordinated and organized daily workflow arrangements by utilizing Microsoft office excel to prepare start sheets for 12 technicians, ensuring seamless management of day-to-day dispatch services.

• Manage routes and dispatch 10+ drivers daily to adjust plans and service needs for maximum efficiency.
• Oversee daily collections and accounts receivable activities to reduce account delinquency prior to providing service to client.
• Maintain physical and electronic records to reflect changes to account status or service schedule, namely attentive to PII confidentiality.

• Created custom glass orders per customer specifications.
• Documented conversations with customers to track requests, problems and solutions.

• Dispatched emergency response for city sewer department.
• Utilized Geographic Information Mapping (GIS) systems.
• Generated and updated complex statistical reports providing analysis and other documents to assist management.
• Monitored confined space entries and Supervisor Control and Acquisition Data (SCADA) and/or flow level monitored alarms and notified appropriate personnel and/or emergency responders.

• Monitored dispatch board and adjusted call priorities based on caller needs.
• Kept detailed and updated records of calls in physical and electronic databases.

• Created positive and memorable relationships with customers.
• Investigated consumer complaints
• Grew territorial boundaries by regularly attending monthly chamber meetings as a proactive approach
• Assisted customers with billing questions, processed payments, and provided payment option setup assistance.
• Dispatched line crews to service calls and emergency outages.
• Analyzed billing of residential, commercial and small industrial accounts across Oklahoma's service territory.
• Back-billing of accounts for lost revenue due to energy diversion.
• Liaised with customer and accounts receivable records to effectively create and post bills, obtain payments and update system information.
• Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.