Devondra Brown
South Chesterfield ,VA
Summary
Accomplished professional known for strong leadership and active listening skills. Experienced in managing daily operations and training employees to enhance service delivery and achieve performance metrics.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Department of Motor Vehicles
Petersburg, VA
04.2013 - Current
- Streamlined customer service operations, enhancing overall efficiency and satisfaction.
- Trained and mentored new staff on DMV policies and procedures.
- Managed scheduling of appointments to optimize service delivery and reduce wait times.
- Oversaw daily operations, ensuring adherence to quality control measures and performance standards.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Assistant Store Manager
Rainbow Clothing Store
Hopewell, VA
03.2009 - 07.2014
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Coordinated staff schedules to ensure adequate coverage during peak shopping hours.
- Monitored sales performance metrics, identifying areas for improvement and implementing corrective actions.
Call Center Representative
Capital One-Kelly Services
Chester,VA
05.2007 - 03.2009
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to enhance communication strategies and improve customer satisfaction scores.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Head Cashier
Golden Corral
Colonial Heights, VA
09.2003 - 05.2007
- Supervised daily cash operations, ensuring accurate transactions and efficient service.
- Restocked and organized merchandise in front lanes.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Trained team members on cash register operation and cash handling.
Education
Associate of Applied Science - Medical Assistant
Chester Career College
Chester, VA03-2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Microsoft office expertise
- Multitasking
- Active listening
- Organizational skills
Timeline
Assistant Manager
Department of Motor Vehicles
04.2013 - Current
Assistant Store Manager
Rainbow Clothing Store
03.2009 - 07.2014
Call Center Representative
Capital One-Kelly Services
05.2007 - 03.2009
Head Cashier
Golden Corral
09.2003 - 05.2007
Associate of Applied Science - Medical Assistant
Chester Career College