Devondrea Watts
Middletown,OH
Summary
Dynamic Office Manager at Centennial Business Products with proven expertise in enhancing operational efficiency and customer relations. Skilled in inventory management and document organization, I excel at fostering collaboration and maintaining confidentiality. Adept at implementing effective communication strategies, I consistently deliver results that support organizational goals and improve service quality.
Overview
2004
2004
years of professional experience
Work History
Office Manager
Centennial Business Products
- Organized office operations and maintained efficient workflow across departments.
- Managed inventory control processes, ensuring adequate stock levels for business needs.
- Coordinated schedules and meetings, optimizing time management for team members.
- Implemented filing systems that improved document retrieval speed and accuracy.
- Oversaw vendor relationships, negotiating contracts to enhance service delivery and cost efficiency.
- Streamlined communication protocols among departments, enhancing collaboration and information sharing.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Case Manager Specialist
Butler County Department of Jobs and Family Services
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed individualized service plans in collaboration with clients and community resources.
- Coordinated referrals to external agencies, ensuring seamless access to necessary support services.
- Monitored client progress, adjusting plans as needed to promote successful outcomes.
- Provided guidance on available benefits, enhancing client understanding and utilization of resources.
- Facilitated regular case reviews, fostering communication among stakeholders for improved service delivery.
- Trained new staff on case management protocols and best practices to ensure consistency in service quality.
Home Health Caregiver
Kelly Services
Montgomery, OH
07.2000 - 12.2003
- Provided personal care and assistance to clients with daily living activities.
- Administered medications and monitored health conditions as per care plans.
- Assisted clients in mobility and physical exercises to enhance well-being.
- Developed strong relationships with clients, fostering trust and comfort.
Education
Graduate Certificate - Paralegal Studies
Penn Foster Career School
Scranton, PA06.1994
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Administrative support
- Document management
- Clerical support
- Relationship building
- Conflict management
- Telephone etiquette
- Effective communication skills
- Public assistance
- Appointment scheduling
- Documentation and paperwork
- Benefits administration
- Disability awareness
- Social services
- Eligibility procedures
- Medicaid
- Income verification
- Application assessment
- Applicant support and service
- Public assistance programs
- Confidentiality
- Interviewing techniques
Timeline
Home Health Caregiver
Kelly Services
07.2000 - 12.2003
Office Manager
Centennial Business Products
Case Manager Specialist
Butler County Department of Jobs and Family Services
Graduate Certificate - Paralegal Studies
Penn Foster Career School