Devonie Crawford
Associate Producer
Brownsburg,IN
Summary
Conscientious Associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
10
10
years of professional experience
Work History
Associate
Goodwill Industries Of Central Indiana
Danville, IN
12.2021 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Mentored and coached other team members to meet daily sales goals.
Server
Mayberry Cafe
Danville, IN
10.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Production Assembler
Goodwill Commercial Services
Indianapolis, IN
02.2020 - 10.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated production machinery safely to reduce workplace accidents.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Customer Service Manager
Walmart
Indianapolis, IN
09.2003 - 03.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored customer service operations to assess agent performance and provide feedback.
Education
Business Technology -IC3 - Business Administration And Management
Oakland City University
Oakland City, IN10.2019
High School Diploma -
Emmerich Manual High School
Indianapolis, IN06.2003
Skills
- Customer Service
- Verbal and Written Communication
- Attention to Detail
- MS Office
- Work Planning and Prioritization
- Cash Register Systems
- Computer Skills
- Working with Teammates
- Employee Relationships
- Data Entry
Timeline
Associate
Goodwill Industries Of Central Indiana
12.2021 - Current
Server
Mayberry Cafe
10.2021 - 02.2022
Production Assembler
Goodwill Commercial Services
02.2020 - 10.2020
Customer Service Manager
Walmart
09.2003 - 03.2012
Business Technology -IC3 - Business Administration And Management
Oakland City University
High School Diploma -
Emmerich Manual High School
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