Devon Marie Marshall
Grant-Valkaria
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of the financial industry, sales, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. I hold 15 years experience in the banking and financial industry, from many levels of management.
Overview
16
16
years of professional experience
Work History
Director of Bank Relations
Retriever Payment Systems
09.2018 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Promoted from Software Specialist
- Promoted from Area Director
Virtual Executive Assistant
Space Coast Virtual Assistant
01.2021 - 02.2024
- Streamlined executive schedules by efficiently managing appointments and prioritizing tasks.
- Enhanced communication between departments by coordinating meetings and sharing relevant information.
- Supported executives in decision-making processes with thorough research and data analysis.
- Optimized time management for executives by handling travel arrangements and itineraries.
Personal Banker 4
SunTrust Banks Inc
06.2014 - 09.2018
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Generated leads with successful cold calling of personal prospects and skilled use of persuasive communication skills.
- Promoted from Commercial Lending
Personal Banker 3
Wells Fargo
04.2012 - 06.2014
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Promoted from Teller Manager
- Promoted from Customer Service Representative
Teller Supervisor
Wesbanco Bank
02.2008 - 04.2014
- Managed and balanced cash vault, audits and general ledger accounts.
- Supplied tellers with coin and currency.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Verified amounts and integrity of every check or funds transfer.
Education
Bachelor of Business Administration - Business
University of Central Florida
Orlando, FL05.2022
Associate of Applied Science -
Belmont Technical College
Saint Clairsville, OH12.2008
High School Diploma -
Barnesville High School
Barnesville, OH05.2007
Skills
- Business Development
- Staff Development
- Contract Negotiation
- Business Administration
- Increase sales
Timeline
Virtual Executive Assistant
Space Coast Virtual Assistant
01.2021 - 02.2024
Director of Bank Relations
Retriever Payment Systems
09.2018 - Current
Personal Banker 4
SunTrust Banks Inc
06.2014 - 09.2018
Personal Banker 3
Wells Fargo
04.2012 - 06.2014
Teller Supervisor
Wesbanco Bank
02.2008 - 04.2014
Bachelor of Business Administration - Business
University of Central Florida
Associate of Applied Science -
Belmont Technical College
High School Diploma -
Barnesville High School
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