Devonna Harris
Phoenix,USA
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
11
11
years of professional experience
Work History
Clerical Data Entry
Randstad
Phoenix, AZ
04.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
LogistiCare
Phoenix, AZ
09.2022 - 02.2026
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed appointment scheduling for non-emergency medical transportation services, ensuring timely service delivery.
- Assisted in training new representatives on call handling procedures and systems.
- Mentored junior team members, fostering a collaborative work environment.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Retention Specialist
CenturyLink
Phoenix, AZ
09.2017 - 12.2021
- Saving customers from cancelling services, offering discounts on internet features and much more.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Analyzed customer feedback to identify trends and improve service delivery.
- Developed targeted communication plans to enhance customer engagement and loyalty.
- Trained new team members on best practices for effective client interaction and support.
- Implemented process improvements to optimize customer service workflows and reduce churn rates.
- Exceeded monthly retention targets consistently by building rapport and trust with clients during interactions.
- Investigated and resolved customer inquiries and complaints quickly.
Crew Member
Wendys
Phoenix, AZ
04.2015 - 07.2017
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to streamline operations, improving service speed during peak hours.
- Engaged with customers to promote menu items, enhancing overall dining experience and sales opportunities.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
Education
No Degree - Paralegal Studies
Rio Salado
Tempe, AZ11-2026
General Studies - undefined
Humanities & Sciences
Phoenix, AZ06-2015
Skills
- Oral and Written Communication
- Analysis skills
- Excellent analytical problem solving skills
- Customer Service
- Sales
- Retention
- Typing an keyboard skills
- Teamwork and collaboration
- Analyzing spreadsheets
- Time management
- Dependable and responsible
- Critical thinking
- Organizational skills
- Decision-making
- Problem resolution
- Negotiation
- Microsoft Office
- Computer skills
- Windows
- Word and Excel
- Knowledge of Agency and Division information system
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Clerical Data Entry
Randstad
04.2026 - Current
Customer Service Representative
LogistiCare
09.2022 - 02.2026
Retention Specialist
CenturyLink
09.2017 - 12.2021
Crew Member
Wendys
04.2015 - 07.2017
General Studies - undefined
Humanities & Sciences
No Degree - Paralegal Studies
Rio Salado
Additional Information
Authorized to work in the US for any employer