Devonta Lewis
Timberlake,NC
Summary
Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.
Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
Overview
8
8
years of professional experience
Work History
Instacart Shopper
Instacart
Timberlake, NC
02.2020 - Current
- Monitored expiration dates on items to guarantee freshness for customers.
- Provided exceptional customer service throughout the shopping experience.
- Processed payments accurately and efficiently.
- Assisted other shoppers when needed to expedite their shopping experiences.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Delivered groceries on time according to company standards for customer satisfaction.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Cultivated close relationships with customers, built loyal clientele, and went extra mile in deliveries.
Plumbing Associate
Lowes Home Improvment
Durham, NC
02.2019 - 07.2023
- Provided excellent customer service by responding quickly to customer inquiries regarding their plumbing needs.
- Maintained an organized and clean workspace at all times.
- Communicated regularly with supervisors regarding progress of tasks assigned.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
Cashier/Deli Clerk
Harris Teeter
Raleigh, North Carolina
05.2016 - 02.2018
- Conducted price checks for special orders or discounts as requested by customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
Education
Associate of Arts -
Durham Technical Community College
Durham, NCSkills
- Delivery Management
- Strong Work Ethic
- Order Accuracy
- Reading Comprehension
- Quick Learner
- Planning and Organization
- Decision-Making
- Customer Service
- Relationship Building
- Heavy Lifting
Timeline
Instacart Shopper
Instacart
02.2020 - Current
Plumbing Associate
Lowes Home Improvment
02.2019 - 07.2023
Cashier/Deli Clerk
Harris Teeter
05.2016 - 02.2018
Associate of Arts -
Durham Technical Community College