Devontae Sanders
Clarksville,TN
Summary
Results-driven assistant manager with proven expertise in staff training and operations management. Skilled in improving service efficiency and fostering a positive team environment to achieve high customer satisfaction and operational goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Club Car Wash
Clarksville, TN
09.2025 - Current
- Supervised daily operations to ensure seamless service delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational protocols.
- Analyzed workflow efficiency, implementing process improvements to enhance service speed.
- Maintained inventory levels, ensuring availability of supplies while minimizing waste.
- Resolved customer inquiries and complaints, fostering a positive service environment.
- Collaborated with management to create training programs for new hires and ongoing staff development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Detailer
Victory Nissan of Dickson
Dickson, TN
12.2023 - 11.2024
- Collaborated with service department to ensure timely completion of detailing tasks.
- Maintained cleanliness and organization of detailing equipment and supplies.
- Washed cars and trucks daily for auto dealership.
- Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
- Demonstrated versatility by adapting quickly to new technologies or procedures introduced within the workplace environment.
- Utilized high-pressure washers to clean vehicles and equipment.
Landscaping Crew Leader
Davis Lawncare
Dickson, TN
06.2017 - 09.2024
- Led daily team operations, ensuring timely completion of landscaping projects.
- Trained and mentored crew members in efficient landscape maintenance techniques.
- Implemented safety protocols to enhance workplace safety and compliance.
- Coordinated equipment usage and maintenance for optimal performance on job sites.
- Inspected completed work to ensure quality standards and customer satisfaction.
- Developed project plans, allocating resources effectively to meet deadlines.
- Resolved conflicts between crewmembers professionally while maintaining focus on project goals.
- Increased client retention rates by proactively addressing concerns and offering solutions that exceeded expectations.
- Developed strong relationships with clients through clear communication, understanding their needs, and delivering high-quality results within budget constraints.
- Mentored new team members on industry best practices, leading to a more knowledgeable workforce capable of handling complex projects independently.
- Improved client satisfaction by effectively managing landscaping crews and ensuring timely project completion.
- Streamlined crew operations by creating efficient daily work schedules and assigning tasks based on individual strengths.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Supervised team member performance to meet client deadlines and requirements.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Maintained tools and equipment to foster safe and consistent operation.
Patrol Officer
City Of Dickson
Dickson, TN
08.2020 - 12.2023
- Responded to emergency calls, assessing situations and coordinating appropriate responses.
- Prepared detailed incident reports documenting observations and actions taken during shifts.
- Trained new officers on protocols and procedures, fostering a culture of safety and compliance.
- Enforced city ordinances and regulations to maintain public safety and order.
- Conducted routine patrols to deter criminal activity and enhance community relations.
Education
High School Diploma -
Dickson County High School
Dickson, TN05-2016
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Employee scheduling
- Operations management
- Staff development
- Policy enforcement
- Project management abilities
- Cost control
- Multitasking and organization
- Adaptability and flexibility
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
Timeline
Assistant Manager
Club Car Wash
09.2025 - Current
Detailer
Victory Nissan of Dickson
12.2023 - 11.2024
Patrol Officer
City Of Dickson
08.2020 - 12.2023
Landscaping Crew Leader
Davis Lawncare
06.2017 - 09.2024
High School Diploma -
Dickson County High School